Administrator Jobs

Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.  We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• OVER 1,400 ACTIVE GLOBAL CLIENTS
• WE’RE PRESENT IN 66 COUNTRIES

JOB DESCRIPTION: ROLES AND RESPONSIBILITIES

Identifies correct knowledge documents and support materials to answer questions and troubleshoot issues.

•              Completes testing to confirm resolution"             
•              Uses correct knowledge documents and support materials to answer questions and provide support 
•              Follows procedures to collect and manage data so it's available for security audits 
•              Interprets security standards and applies to own work 
•              Identifies relevant security standards that apply to own work and adheres to protocols 
•              Oversees the activities of on-site vendors performing maintenance to ensure safety guidelines are followed"               
•              Performs physical buildouts, installing computing devices and low voltage cabling 
•              Eliminates variables to pinpoint root cause 
•              Uses instrumentation and physical checks (walk-throughs) to monitor 
•              Explains general navigation to customers; Translates technical terms to non-technical users to help in explaining navigation 
•              Looks for opportunities to improve knowledge on technologies 
•              Conducts diagnostic steps to collect data and validate issue 
•              Clarifies asks by listening for understanding and reflecting back 
•              Demonstrates awareness of the desired outcomes in actions and thoughts"          
•              Knowledgeable about current security controls" 
•              Identify possible solutions and pros and cons to each 
•              Learns about technology deployments and how they fit within business model/strategy 
•              Performs maintenance per manufacturer specification 
•              Consistently, without fail, follows all safety guidelines 
•              Identifies when request/issue should be escalated and assigns to appropriate party 
•              Performs rounds and completes required templates 
•              Understands security risks & implications when evaluating solutions 
•              Provides direction to local security staff by assisting in post order definition 
•              Eliminates variables to pinpoint root cause 
•              Oversees the activities of on-site vendors performing maintenance 
•              Manages identified defects through own and supporting organizations 
•              Follow up to confirm solution addressed problem 
•              Does what is asked within the agreed upon timeframes and according to established procedures, protocols and/or requirements 
•              Understands and adheres to the IM process and policies 
•              Demonstrates responsiveness by conveying critical information to decision makers 
•              Responds to and resolves incidents affecting operations 

ITIL tools knowledge, Incident, change, problem knowledge. 

Benefits @ Wipro

• Excellent Remuneration Package.
• Paid Parental Leave 
• Financial Advisory & Banking Benefits.
• Fringe, Concession + Membership & Subscription Tax Benefits.
• Quarterly bonus/variable pay.
• Free Ongoing training and development to help you reach your full potential.
• Corporate Healthcare Benefits
• Team building, fun activities, and social events - COVID permitting.
• 401k benefits
• Quarterly Career Progression Reviews - we do not limit our employees to the usual once per year reviews!
• Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home!

Equal Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.