Front Desk Supervisor, Reitz Union Hotel

Assist with managing the front desk operations for the Reitz Union Hotel

• Ensure comprehensive guest service and experience including but not limited to processing of advanced reservations for individuals and groups; check-in of guests; guest check-out and collection of payments; night audit functions; guest services including but not limited to wake-up calls, telephone switchboard services, telephone messaging, and safe deposit box service; handling and resolution of guest concerns; and gathering of customer comments and feedback regarding customer satisfaction
• Responsible for developing and maintaining inventory control procedures
• Maintain inventory of operating supplies and equipment, and assist with contracting with third-party vendors for essential equipment and services
• Assist with developing and updating training materials and training sessions
• Ensure guest room security through appropriate controls and audit of key card system
• Conduct appropriate redirection and retraining of student staff as directed
• Perform guest services desk and/or night audit functions in the event of a staff shortage
• Perform inspections of all hotel areas on a regular basis; ensure high quality standards for cleanliness and maintenance; coordinate with Housekeeping and Maintenance Services as needed for services
• Assist hotel housekeeping team with turn-over of guest rooms or other hotel housekeeping related tasks as needed
• Assist with hiring, training, scheduling, and supervising of student staff for the hotel

Responsible for business, marketing and promotions functions to individuals, university departments, and external clients

• Review daily audit reports to ensure accuracy and sound fiscal management of the hotel
• Prepare financial reports as necessary to ensure appropriate record keeping of occupancy, expenses, and income, and other financial related functions
• Assist with planning and implementing strategies to market hotel to the campus community and university affiliated clients, maintain relationships and collaborate with specific university departments and others to identify and respond to specific lodging and related needs
• Responsible for gathering, compiling, and analyzing input and feedback from users; implement changes where needed and make recommendations to supervisor regarding major changes needed
• Ensure proper handling and security of cash and credit card information
• Collaborate with Reitz Union marketing team to ensure appropriate integration and coordination with the overall Student Life branding strategy and guidelines

Responsible for administrative functions for the Hotel

• Assist with developing and implementing an overall business and retail strategy
• Ensure compliance with safety standards, OSHA, ADA and other relevant regulations at all times
• Interpret and ensure compliance with appropriate university policies and guidelines, including safety regulations and procedures, including general safety, fire safety, and evacuation procedures
• Assist with analysis of products and services offered, rates, and occupancy levels on a regular basis to assist with overall business and retail strategy
• Responsible for writing, editing and maintaining area procedure manuals
• Assist with building management in an emergency by assuring evacuation of areas of the building; monitor the life safety alarm system annunciation panel at Hotel Guest Services Desk and serve as central communications point in the event of an emergency; ensure coordination of evacuation of hotel guest rooms in event of an emergency
• Assist in developing and implementing a comprehensive training program for student employees within the areas of responsibility

Develop reports, handle special projects and other duties as assigned

• Serve on Division of Student Life or University of Florida committees as needed

$45,600 - $48,600 annually

Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.

• Customer service skills
• Interpersonal skills
• Work collaboratively with team, clients, and vendors
• Planning and organizational skills
• Proficiency with computers and basic software applications
• Knowledge of UF campus facilities, space reservation policies, and procedures
• Function effectively in a fast-paced environment with frequent interruptions
• Bachelor’s degree in business administration, event management, hospitality management, or equivalent
• Understand, interpret, and apply rules, regulations, policies, and procedures
• Experience with Hotel Reservations Management system
• Event planning, logistics, and on-site event management
• Handle multiple projects or tasks simultaneously
• Ability to handle high volume of detail work with accuracy
• Experience with conference service operations, event management, or hospitality management
• Work as part of a team in a multi-cultural environment
• Communication skills (verbal and written)

In order to be considered, you must upload your cover letter, resume, and list of professional references.

Criminal background check is required

Normal work hours:

Application must be submitted by 11:55 p.m. (ET) of the posting end date.