Hotel - Night Auditor - Front Desk - The Morgan San Simeon

Are you the One?

If you are a Night Auditor with 1 year of experience and 3 years Hotel front office experience with a High School diploma or higher-level education and prepare to work the Night Shift, this may be the opportunity for you!

Key Responsibilities

• Competition survey
• Greens Splash Report
• Front office room inspection reports
• Newspaper review for lead generation
• Accounts Payable
• Effectively, properly and accurately analyze the days operating results and perform daily assigned duties including:
• Operations statistics report – labor cost/room, etc.
• Accounts Receivable and direct billing
• Ensure proper completion of all front office and night audit duties.
• Act as the Manager on Duty (MOD).
• Labor hours
• Direct and coordinate the activities of all Nights Shift staff.
• End of day statistics
• Operations Analysis & Reporting:
• Conduct the Night Audit in accordance with the Greens standards
• Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.

The ideal candidate will:

• Inform the General Manager of any unique situations or unusual developments in front office operations.
• Be proficient in the use of the Brands property management system as well as the Quore Property Management System and be able to train front desk personnel on the system.
• Be able to use all front office equipment such as the credit card machine, copier, and fax.
• Supervise delegated responsibilities and follows up.
• Process reservations by mail, telephone, fax, and central reservation systems referrals.
• Have a good understanding of all of hotel operating procedures.
• Process reservations received from sales office and other hotel departments.
• Review front office communications logs.
• Be proficient and a champion of the Simple Hotel property data system.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
• Be knowledgeable of room types and offered rate plans.
• Understand the Chart of Accounts.
• Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows.
• Handle guest complaints effectively.

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Pleasing personality
• Effective Communication skills
• Open with praise, discrete with criticism.
• Good listener
• Good team player
• Well-groomed and professional appearance.