Front Desk Associate Jobs

Job Title: Member Services Team
Company: Cowboys Fit
Directly Reports to: Operations Manager
Department: Operations
Cowboys Fit job descriptions and service standards work together to provide team members with a clear understanding of their job responsibilities and service expectations. Together they form the basis from which performance is evaluated.
COWBOYS FIT COMMITMENT: Do your best always to help Cowboys Fit achieve its mission and promote and support our Core Values.
Position Overview
Welcome to the Member Services Team at Cowboys Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.
KEY RESPONSIBILITIES:
Our Member Services Team is the heartbeat of our club. You will be responsible for:

• Assisting members and guests with all inquiries and concerns
• Reporting all issues in a timely manner
• Maintaining an active and working knowledge of Cowboys Fit as a company, as well as all services and promotions
• Assisting other departments when necessary
• Monitoring and addressing membership alerts
• Overseeing guest and member traffic flow
• Collecting dues and updating billing when appropriate
• Answering phone calls and directing the appropriately
• Being proficient in policies ad directives as outlined in the Member Services Playbook
• Ensuring that all members and guest check in and have active memberships
• Attending all required meetings
• Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
• Contributing to maintaining the club-wide standards of cleanliness

WORK SCHEDULE
Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will give you more details about where to access your schedule.
Employees are required to:

• Notify your manage of any shift changes or swaps (Once the schedule has been posted, your shift is your responsibility
• Keep availability up to date for each day of the week
• Request time off at least two weeks in advance

REQUIRED QUALIFICATIONS:2) Minimum Certifications/Education:3) Minimum Experience:4) Physical Requirements:

• Excellent customer service and interpersonal communication skills
• Typing, using the telephone and computer mouse
• Independent, self-starter with strong organizational skills
• 1-2 years customer service experience preferred
• Adhere to meal and rest break periods and must clock in and out for all shift times
• Must be a team player
• Must be able to lift 45 pounds
• Frequent sitting, standing, walking, and stair climbing
• Must complete company HR trainings
• Knowledge, Skills & Abilities:
• General understanding of Fitness Industry
• High school degree or GED required
• Current CPR/AED Certification
• Ability to work with computers

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
KEY PERFORMANCE EVALUATION FACTORS:

• Ability to meet individual prospect and member follow-up goals
• Contribution and proactive participation as part of the company’s membership team.
• Ability to exemplify and live the company’s core values
• Ability to meet department and individual membership goals
• Ability to fulfill essential duties

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.