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Front Desk Supervisor Jobs
Company | Apsilon Hotels, LLC |
Address | , Hapeville, Ga |
Employment type | |
Salary | |
Expires | 2023-07-20 |
Posted at | 10 months ago |
Position Summary
The front desk supervisor is responsible for supervising the daily operation of the front desk, reservations, transportation, and PBX. This position will act as the main support to the Front Office Manager. Individual must be able to perform all responsibilities associated with the various areas within the front desk department.
Essential Functions - The essential functions include, but are not limited to the following:
- Compare housekeepers report with the folio bucket at the beginning of the PM Shift or when Housekeeping is finished for the day.
- Utilize effective time management strategies to complete routine assignments.
- Check all guest folios during each shift, checking for potential credit problems.
- Maintain complete understanding of all aspects of the cash register operation.
- Log all reservations in reservations log for assigned shift.
- Ensure information for or from other departments is passed on to the Front Office Manager and the staff efficient and effectively.
- Provide direct support to various areas within the front office department during peak business times.
- Ensure all wakeup calls are entered accurately. Record messages and receive mail for arriving and in-house guests.
- Record future reservations for any guest by phone or in person, following all standard procedures.
- Greet all guests with a smiling, friendly manner.
- Acts as the ambassador or in the manner of a hotel concierge.
- Assist in ongoing training and development of team members. Provide guidance, leadership and ensuring consistency in high levels of service.
- Check-in arriving guests in the most efficient manner possible, following all established procedures and policies.
- Ensure all guests have either sufficient cash balances or authorized credit cards to cover expected charges.
- Comply with and enforce all company's standards, policies, and regulations.
- Review arriving reservations for the day early in the shift, checking for special requests, VIP’s, etc., pre-assigning rooms as necessary.
- Performs other duties as requested.
- Post all charges incurred by guests during shift using standard procedures. File folios, Reg cards, and reservations cards as necessary.
- Prepare daily reports, review daily arrival and departure activity.
- Use sound judgment to resolve issues related to team member and guest satisfaction.
- Maintain well-groomed hair and personal hygiene as established by company policy.
- Coordinate with Housekeeping on room statuses frequently during the day, transmitting check out rooms to Housekeeping and receiving ready rooms from Housekeeping.
- Count cash drawers at beginning and end of each shift.
- Provide information to guests on all aspects of the hotel, including the pool location, hours of F&B facility, laundry location and difference in room types also what those room types have to offer the guest.
- Maintains the lobby and ensures all areas are stocked; Wellness Station, Coffee, and Literature.
- Maintain awareness of daily scheduled groups and meetings by reading function sheets and reservations daily.
- Always report the nature of the complaint to the General Manager so that an apology letter or other steps may be taken.
- Complete shift checklist before end of shift.
- Prepare shift deposit accurately, following standard procedures.
- Maintain awareness and report any and all safety hazards or violations witnessed in the course of performing required duties.
- Handle all complaints efficiently and courteously.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Report to work reliably and on time for scheduled shift, in a neat and clean uniform.
- High school diploma, GED or combination of education and training in rooms division operations.
- 2 to 3 years prior supervisory experience in front desk, reservations and guest service operations required; preferably in a hospitality industry,
Language Ability
Ability to speak, read, and write English. Ability to effectively relate to managers, and co-workers.
Math Ability
Ability to apply basic mathematical concepts and use a calculator.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of accounting instructions in mathematical form and deal with concrete variables.
Computer & Related Skills
To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet, and other software. Able to use a Calculator, Front Desk Machine, copier and fax.
Supervisory Responsibilities. All front desk personnel.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
- The employee is frequently required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions.
- While performing the duties of this position, employee stands entire shift. The employee frequently bends, stoops, lifts and pushes.
- The employee is occasionally exposed to hazards including, but not limited to slipping, tripping, falls; frequent exposure humidity and cold; frequent contact/immersion of hands in water, sanitation solutions, and frequent washing of hands.
- The employee must frequently communicate with guests and vendors.
- The employee is frequently required to walk; sit; and reach with hands and arms.
- The noise level in the work environment is usually moderate.
- The employee occasionally lifts and carries items weighing up to 75 pounds.
- Requires full sight and hearing capacity. Able to drive a van.
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