Dental Front Desk Specialist

A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life.

Top Reasons to Work at Community Health Centers

• A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
• No weekends for the majority of our centers, 10 Paid Holidays and early Fridays
• Competitive compensation with advancement opportunities and tuition / training reimbursement.
• Modernized and attractive health centers, that patients love.
• Awarded "Best and Brightest Companies to Work for in the Nation" in 2018, 2019, 2020, 2021 and 2022.
• Awarded "Top 100 Workplaces for Growing Families" by Orlando Sentinel.

Job Summary:

Responsible for greeting patients, patient registration, financial counseling, establishing and maintaining accurate patient records in the computer. This position may require some medical and dental front desk responsibilities.

Primary Responsibilities and Specific Duties:

• Must be able to accurately perform job duties at a Center with 5 or more scheduling templates or requires both medical and dental front desk responsibilities.
• Participate in team meetings to communicate and address patient care and operational requirements.

Customer Service

• Excellent communication skills and problem-solving abilities.
• Resolve patient requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
• Provide prompt and accurate service to promote patient loyalty.
• Greet patients with a smile and introduce self.

Patient Registration

• Verifies patient insurance coverage.
• Post charges; cancellations.
• For scheduled patients - maintain a "quick call" list for cancellations.
• Keep patient apprised of wait times.
• Prepare and balance daily Operator/Location Close Report; obtain Manager signature
• Accept patient payments; stamp back of checks (obtain driver's license number and signature); enter account number on credit card receipt.
• Prepare revenue for bank deposit and give to Center Manager for timely depots.
• Post payments to computer accurately and in timely manner (no later than one day after payment is received).
• Record all cancellations and No Show's; send "No Show" letter.
• Collect applicable co-pays.
• Accurately schedule all patient appointments.
• Copy insurance cards/driver's license.
• Obtain accurate patient demographic information and Pharmacy of choice.

Use of Equipment and Software Applications

• Demonstrates practical knowledge in the use of the computer terminal.
• Take messages and place them in designated area.
• Answer phone queries from other facilities, public health units, etc.
• Answer telephones; transfers call to appropriate staff.
• Manages Outlook mail and calendar daily.

Financial Counseling

• Contact patients for payment plans (as required).
• Respond to questions regarding patient balances, collections, and insurance.
• Assist patients with billing problems.
• Assist patients with Medicaid eligibility application and/or other payer programs.
• Interview patients to determine employment status, insurance coverage(s) and insurance plan deductibles; sliding fee scale, and eligibility for payment plans.
• Enter patient data into computer, update yearly or as needed.

Administrative Procedures

• Audit patient charts.
• Perform other duties as assigned or necessary.
• Generates end-of-day closing reports and procedures. Balances cash, checks and credit card charges.
• Maintain confidentiality of patient information.
• Discuss supplies required for downtime procedures.
• May be required to travel to other CHC locations.

Qualifications:

Education:

• High school diploma or equivalent required.

Experience:

• 1 year of front office experience including Electronic Medical Records preferred.
• Exceptional customer service skills.
• Previous dental office experience preferred.
• Experience with Care Credit financing preferred.

Certification/Licensure:

• None

Special Skills:

• Bi-lingual preferred.

Other requirements:

• Able to work flexible hours.