Front Desk Supervisor Jobs

About The Opportunity

Practice Hospitality is seeking an experienced Front Office Supervisor to lead the team at the Hilton Dallas Park Cities, the most beloved hotel in Dallas’ affluent Park Cities neighborhood.

About The Hotel

Nestled in the heart of Dallas’ most desirable neighborhood, Hilton Dallas Park Cities is a hotel that treats new friends like neighbors and neighbors like family. Committed to creating remarkable hospitality experiences that foster connection, it is integrated into the fabric of the neighborhood with interesting and exceptional service. Just minutes from Love Field, Hilton Dallas Park Cities is the ideal home base for business, leisure and small group travel. With 230 guest rooms, 10,000 sq. ft. of meeting space, an inviting rooftop pool, grab-and-go that serves healthy breakfast options and the hotel’s bar open for drinks and small plates every evening, this is where good things happen, and all are welcome.

Job Role

Front Office Supervisor provides guidance and leadership to ensure consistent quality of customer service is provided to all guests in accordance with Practice standards.

Responsibilities

• Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.
• Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents and other departments with any questions or requests.

• Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.

• Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop at the Front Desk.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with standards.

Requirements

• One year combined Front Desk and Supervisory experience in hospitality or related industry preferred.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts.

• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare moderately complex mathematical calculations without error.

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information.

• Ability to see and hear in order to observe and detect signs of emergency situations.

Job Type: Full Time non-exempt

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Disability insurance

• Employee assistance program

• Employee discount on hotel stays

• Flexible spending account

• Health insurance

• Life insurance

• Paid time off available 90 days after start date

• Vision insurance

• Hospital indemnity insurance

• Eligible to participate in the Employee Referral Bonus Program.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.

EOE |Disabled |Veteran

Practice Hospitality is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Practice Hospitality’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, teammate activities, access to facilities and programs and general treatment during employment.

Job Type: Full-time

Benefits:

• Health insurance
• 401(k)
• Vision insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Life insurance
• 401(k) matching
• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Application Question(s):

• Are you able to work a full shift (8) hours walking, standing, with or without reasonable accommodation?

Education:

• High school or equivalent (Preferred)

Experience:

• Combined Front Desk and supervisory: 1 year (Preferred)

Language:

• , read, and write English (Preferred)
• Read, write English languagee (Preferred)

Work Location: One location