Guest Services Representative - Front Desk

It's more than a career, it's a calling.

OK-SSM Health St. Anthony Hospital Midwest

Worker Type:

Regular

Job Summary:

Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Receives guest suggestions and complaints and escalates through proper channels.
• Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
• Performs other duties as assigned.
• Identifies and report issues of safety and maintenance.
• Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
• Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern.

EDUCATION

• High school diploma or equivalent

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Rare climbing.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent keyboard use/data entry.

Work Shift:

Variable Shift (United States of America)

Employee

Department:

9508000087 CONCIERGE

Scheduled Weekly Hours:

32

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.