Field Supervisor, Travel Retail East

JOB SUMMARY:

The Field Supervisor will be in charge of the sell-out performance of L’Occitane group in the Eastern part of North America including Canada and USA and Caribbean (DFS, Dufry, 3Sixty, AerRianta, ….) with key responsibilities to accelerate sell-out development, gain market share, manage, coach and motivate BCs team and deliver Retail Excellence in all key doors.

JOB RESPONSIBILITIES:

• Constantly seek for new business opportunities in TR and/or via Omni channel approach to develop L’Occitane global sales
• Be fully responsible for Merchandising Execution planograms per door according to the agreed assortments
• Prepare monthly sales reports & analysis with action plan
• Ensure BCs motivation through training & coaching support, new protocols and sales techniques adaptation to new customer profile
• Constantly seek for new business opportunities (extra space or visibility, visuals, promotion events etc.)
• Proactively plan promotional calendar for each door
• Retail Excellence
• Define, implement & follow up quarterly action plan to develop brand sales above the market trends
• Foster relationship with local markets Training teams and organize regional training initiatives that could benefit our TR BC community
• Management, Supervision / Learning and Development
• Deliver & implement the training plan on the assigned perimeter (BCs & other TR stakeholders)
• Initiate & implement Omni channel projects in key areas that will benefit the top POS
• Sell-Out and Op
• Manage & control dedicated investment envelop in line with P&L guidelines
• Recruit, develop, motivate and coach BCs in order to create highly performing & passionate BCs community
• Enhance L’Occitane Group Brand Image through visual, merchandising, BCs grooming and POS activities
• Prepare and implement the animations in cooperation with the Account Executive and the Operational Marketing team.
• Closely work with marketing team to adapt if needed merchandising guidelines to ensure sales development in stores
• Together with store managers, control and optimize BCs schedules to maximize investment efficiency
• Responsible of the BC investment to be in line with budget P&L
• Manage sales performance by store to reach the target.

KEY PERFORMANCE INDICATORS:

• POS Retail excellence check
• Investment management
• Sell-out results vs targets vs market trends
• BC performances & profitability
• Ranking & Market share
• Number & quality of Trainings & coaching

REQUIREMENTS:

EDUCATION:

• Master’s degree in business administration or similar

EXPERIENCE:

• 3 years minimum in TR, Wholesale or Retail
• Beauty industry experience preferrable

SKILLS:

• A result-driven achiever with ambition, motivation
• Training, coaching, retail management experience is a plus
• Good knowledge of Microsoft Office (Excel and PowerPoint)
• Great sense of entrepreneurship and negotiation skills
• Fluent in English (oral and written)
• Client-centricity
• Communication and diplomatic skills
• Exemplarity and positive attitude in the everyday business life

PHYSICAL & TRAVEL REQUIREMENTS:

• Ability to work in office following hybrid schedule
• Up to 50% work related travel

All Applicants:

United States Applicants Only:

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