Travel Supervisor Crew Resources

National Airlines, based in Orlando, FL, operates a fleet of B747, B757 and A330 aircraft to provide customers with a broad array of domestic and international operations. National Airlines specializes in time sensitive and special handling requirements, utilizing 757-200, 747-400 and A-330 aircraft to accomplish its missions worldwide.

Job Title: Travel Supervisor

Location: Orlando, Florida

Department: Crew Resources

Reports To: Director of Crew Resources

FLSA Status: Exempt

Summary: The Travel Supervisor is responsible for overseeing a team of Travel Coordinators and managing the travel arrangements for the airline's flight crew members and other company personnel. The primary objective is to ensure efficient, cost-effective, and seamless travel logistics for crew members while adhering to airline policies, regulatory requirements, and crew member preferences. This role is critical in maintaining a high level of service to the crew members and supporting the effective operation of the airline. The successful candidate will be a dedicated leader with creative problem-solving skills and an extensive background in travel coordination.

Essential Functions:

• Manage the team's schedule to ensure 24/7 operational coverage
• Work closely with the Crew Scheduling team to align crew travel arrangements with crew schedules, ensuring timely arrival and departure for crew members
• Conduct performance evaluations and provide coaching to improve the team’s performance
• Manage a team of Travel Coordinators supporting 24/7 airline operations
• Maintain effective communication channels with crew members, travel vendors, and internal stakeholders to provide assistance and address concerns
• Process the team’s payroll in compliance with company policies and applicable regulations
• Serve as the main point of contact for crew members regarding travel-related inquiries and issues
• Monitor changes in crew schedules and adjust travel arrangements accordingly
• Control crew travel expenses, including airline tickets, hotel rates, and transportation costs
• Oversee all aspects of crew travel, including flight bookings, hotel accommodations, ground transportation, and other related arrangements
• Administer the initial and recurrent training programs for the Travel team
• Implement strategies to optimize travel-related expenditures without compromising crew member comfort and well-being

Supervisor Responsibility: Yes

Work Hours: Typical office hours, occasionally providing support for a 24/7 operation when necessary.

Qualifications & Experience:

• Minimum of one (1) year experience supervising a team
• Must be able to read, write, and speak English fluently and effectively
• Minimum of two (2) years of experience in a travel and/or airline position
• Proficient in using travel management systems

Skills Required:

• Ability to understand and evaluate complex processes
• A high level of attention to detail and creative problem-solving skills
• Ability to work efficiently while under pressure and with minimal supervision
• Ability to effectively communicate important information and intricate plans
• Mission-driven with a positive mindset
• Ability to work with people of different backgrounds and personalities
• Empathetic and caring; customer service-minded

The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

National Air

Cargo is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard

to race, color, religion, sex, gender identity, sexual orientation, national

origin, disability, Protected Veteran status, genetic information, pregnancy,

or any other legally protected status. We

prohibit discrimination in all aspects of employment, including recruitment,

hiring, compensation, benefits, training, termination, promotions or other

conditions of employment or career development. We take affirmative steps to

hire and advance females, racial minorities, Protected Veterans, and

Individuals with Disabilities. We offer Reasonable Accommodations where

necessary to candidates for employment and to our qualified employees with

disabilities.

National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the

organization are encouraged to report safety concerns or hazards without fear

of reprisal.

National Airlines requires all team members to complete a record in

National’s Vaccination Tracking Tool. Team Members may opt to provide records

documenting their fully vaccinated status or agree to comply with

weekly COVID-19 testing and reporting. Requests for medical and religious

exemptions for those who cannot be vaccinated will be considered with

substantiating documentation.