Field Service Manager Remote Job

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position:

As a key people and team leader within Intuitive, the Field Service Manager is responsible for ensuring Intuitive delivers exceptional, timely service to customers through the coordination of all Service-related activities within their Region. Field Service Managers provide strong management and leadership of field-based direct reports and coordination of their activities with other customer-facing and back-office team members. Their teams consistently deliver exceptional service while achieving results by the most efficient and cost-effective means possible. The Field Service Manager spends time in the field visiting with customers and team members to coach and mentor employees, reinforce strong customer relationships, and identify opportunities to improve the Customer Experience. The individual in this role must demonstrate a high degree of business ownership, exceptional customer service, and strong communication skills.

Roles And Responsibilities

• Coach and develop employees to improve their impact and achieve their potential
• Identify and attract talented employees who raise the bar for the team
• Demonstrate ability to consistently deliver results
• Monitor the use of resources and proactively recommend adjustments when suboptimal
• Work collaboratively with commercial and ecosystem partners, both internal and external, to ensure customer expectations are achieved
• Work with Senior Field Service Leadership team on process improvement projects to maximize efficiency, productivity, and performance.
• Create synergistic, collaborative team environments encouraging trust, respect and cooperation among team members
• Communicate team performance to management through metrics
• Use data and metrics to track progress towards and achievement of desired results, and continuously evaluate and communicate business health
• Ensure all documentation is submitted and accurate within customer management, employee management, and quality management systems.

Qualifications

Skills, Experience, Education, & Training:

• Ability to prioritize and smoothly manage multiple competing deadlines and tasks
• 5 years hands-on field experience working as a field service representative
• Strong communication, influence, leadership, conflict management and negotiation skills
• Minimum Bachelor’s Degree preferred in mechanical, biomedical, electronics engineering, or equivalent
• Familiarity of hospital operating room protocols, anatomic terminology and knowledge a plus
• Highly ethical, highly energetic character, with a desire to help customers
• Proficient knowledge with computers and standard software applications
• Must possess strong attention-to-detail, individual initiative, and sense of ownership
• 3 years as a manager in the medical industry or equivalent preferred
• Capable of working effectively in cross-functional project teams
• Ability to multi-task and adapt to change without losing focus of priorities
• Excellent written and verbal communication skills

Ability to travel 50% - 75%

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Base Salary Range Region 1:$117,700 - $169,300

Base Salary Range Region 2:$105,900 - $152,500

Shift:Day

Travel:50% of the time

Workplace Type:Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader.