Marketing Project Manager - Remote - Remote

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

The primary role of the Marketing Manager is to successfully manage multiple, omni-channel projects alongside account teams and build upon strong Client relationships. The Marketing Manager will be in continual communication with account teams and clients through email, phone, and in-person conversations to understand all details of their accounts and projects. He/she should have the ability to thoroughly communicate the details of a project to the various service departments of the Client and/or Quad.

Responsibilities

• Be responsible for day-to-day tactical management of marketing projects across various channels such as in-store signage, weekly circular, and/or direct mail.
• Actively participate in internal and client meetings as directed by the Client and/or Account Manager by bringing fresh ideas, thoughts, comments, etc.
• Ensure account team and/or client is satisfied with performance of our Client Services Team and level of service.
• Quickly learn how to use internal project tracking software to ensure that all internal parties and the client are meeting schedule dates.
• Show good communication skills, verbally, non-verbally, and in writing.
• Ability to understand and identify opportunities for continued growth.
• Suggest opportunities to the Manager Client Services to educate the client on Quad's services - directly or through the Client Services team.
• Assume responsibility over basic administrative duties for each project.
• Build and maintain account and client relationships with low-and-mid level management.
• Keep Manager, Client, and Team aware of project status on a weekly basis.
• Identify process challenges and work with internal leadership to solve.
• Possess in-depth understanding of Client’s business and objectives.
• Traffic projects between all necessary account, client and/or Quad service departments to seek proper approvals and see through to execution.
• Take notes and ensure follow through on any deliverables discussed in client meetings.
• Keep Client Service leadership informed regularly of events/issues that could impact client relationship.
• Collect project specifications from the Client/Quad team members and available resources to accurately draft briefs and communicate those needs/specifications to internal and/or external service departments for development/production of signs, photography, and/or video, creative assets, content strategy and creation, and proofing.
• Assist in any other marketing project assignments as approved through the Manager Client Services.
• Review all estimates received from internal departments for accuracy.
• Help proof creative material to ensure specifications match those approved. Cross check for any errors. Attention to detail is critical to ensure all work completes the standard agency approval process before being reviewed by clients and/or deployed.
• Be a self motivated, problem solver. Research first, provide details discovered to date, and then ask for direction to complete.
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values.
• Work with all support departments to execute the duties and requests of the Client Services team on behalf of account team and clients' objectives.
• Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.
• Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client’s services. Escalate to management if necessary.
• Develop and manage project timelines and task lists, coordinate and manage multiple projects simultaneously, communicate regularly with all Service Departments to insure delivery of timely, high-quality services.
• Think strategically about business objectives and needs.
• Communicate with account and client executives, directors and on-site advertising specialists.
• Bring ideas/solutions to the client and team to accomplish client needs.

Qualifications

Appropriate education and/or experience may be substituted on an equivalent basis.

• Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance
• Ability to set and prioritize goals and achieve them as scheduled
• Demonstrate flexibility to adjust to rapidly changing requirements and schedules
• Demonstrate an analytical approach to problem solving
• Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence
• Experience with MS Word, MS Excel, MS PowerPoint and Outlook
• Strong written and verbal communication and interpersonal skills
• Ability to understand and communicate issues verbally and in writing to clients, associates and management
• Ability to achieve a spirit of teamwork and cooperation within the Client Service team
• Ability and willingness to seek suggestions from peers and employees
• Ability to understand and manage the execution of tasks to achieve Client’s marketing goals
• Strong background with project management concepts, methodologies and tools
• Understanding of printed advertising and marketing strategy, creative, photography/videography, print production, traditional and digital media; omni/multi-channel advertising mindset
• Ability and willingness to take direction from superiors
• Ability and willingness to build and maintain positive relationships quickly
• Ability to relate to and develop relationships with Client’s low-and-mid level management
• Travel as required, temporary assignments (out-of-town)
• Strong organizational skills with attention to detail
• Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement
• Bachelor’s degree in advertising, communication, marketing or related field required.
• Ability to respond quickly and effectively to clients' needs and issues
• Basic understanding of remote conductivity to communicate with Quad and Client headquarters
• Demonstrate the ability to act on own initiative
• Ability to inform staff on project objectives
• Minimum 2 years of agency and/or brand experience in printed marketing/advertising campaign/project/account coordination

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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