Field People & Culture (Hr) Manager - West Coast

Sky Zone

People & Culture (HR) Field Manager

Full-time, Remote

**Must be located within the Western United States**

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POSITION OVERVIEW

Sky Zone, LLC. owns and operates popular indoor entertainment venues for all its members and guests. We’re a place where kids and parents can have fun, be active together, and enjoy spending hours jumping on trampolines, going down slides, or dunking a basket on one of our bouncy floors. As a Field People & Culture (HR) Business Partner, you play a critical role in supporting the managers and teams that help bring this fun to life by making sure that all people decisions are aligned to our values and overall people strategy.

Reporting to the People & Culture Field Director, you will provide Human Resources direction and guidance to District Managers, General Managers, and Assistant General Managers by serving as their main point of contact for all people related initiatives and issues. You will help these management teams navigate and resolve employee relations issues; understand and maintain legal and company compliance standards; and confidently execute conversations regarding career growth, performance improvement, compensation, and equity. This position is highly geared towards employee relations and compliance.

This is an ideal opportunity for someone with employee relations and HRBP experience who is self-motivated, organized, and able to juggle the demands of a multi-unit environment. Though this is a work from home opportunity, you are the face and energy behind our people experience and will be expected to spend up to 20% of your time travelling to our parks and working hand in hand with the managers and their teams.

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RESPONSIBILITIES

• Capable to work on various assignments simultaneously.
• Partner with the Training & Development team to monitor and evaluate the success of training initiatives to ensure the desired long-term outcome.
• Ability to set up and maintain comprehensive and detailed records while maintaining a high level of confidentiality.
• Conduct thorough and objective investigations to resolve complex employee related issues and maintain company employee standards and expectations.
• Develop a strong partnership with park leadership teams to execute P&C strategies that foster growth, innovation, and organizational compliance and effectiveness.
• Additional support, initiatives, and projects as assigned by the P&C Field Director.
• Analyses trends and metrics to proactively develop and implement initiatives or programs and to identify and prioritize opportunities and threats.
• Serve as the point of contact for managers’ employee related questions or concerns regarding safety, compliance, payroll, total rewards, employment law, leave of absence, etc.
• Educate park managers on legal requirements as they relate to employee management to effectively reduce legal risk; partner with the Sky zone, LLC. legal team as needed.
• Partner with the Talent Acquisition team to monitor and evaluate the success of recruiting initiatives to ensure hiring requirements are met.
• Coach managers on employee development initiatives, succession planning, and the appropriate delivery of performance improvement plans.
• Work closely with park management and employees to improve work relationships, boost morale, and increase productivity and retention.

QUALIFICATIONS

• Demonstrated judgement and problem-solving skills related to people and organizational issues; a creative solutions-based mindset.
• Ability to build trust and effectively partner with park managers, cross-functional departments, and the broader P&C team to build a better employee experience.
• Exposure to payroll processes and experience working with HRIS systems like Workday, ADP, or UKG.
• Minimum of 5 years of experience as an HR Generalist or HR Business Partner in a fast-paced and high-volume multi-unit environment.
• Excellent verbal and written communication skills with all levels of employees from Crew Members to high-level management. Demonstrated ability to communicate effectively, verbally and in writing with department heads, managers, employees, and vendors to resolve problems and negotiate resolutions.
• Bachelor’s degree in Human Resources Management with PHR or SHRM certification preferred.
• Proven prioritization and organizational skills, attention to detail, and the ability to handle multiple tasks and initiatives.
• Expertise in employee relations, performance management, leadership coaching, and multi-state compliance.

Compensation ranges from $65-$75k based on experience and qualifications.

Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.