Client Implementation Manager Jobs

ABOUT THE ROLE:

We're looking for an implementation manager to onboard a wide-range of new clients in the navigation business line. The ideal candidate will bring strategic and organizational approaches that result in a world-class client experience. In this role, you'll work alongside internal stakeholders and new clients to manage the end-to-end implementation process, drive toward key deadlines and deliverables, and ensure successful launches. This is a high-impact, high-profile role in which you'll leverage both creativity and operational acumen to optimize processes and develop best practices for the growing implementation function.

WHAT YOU'LL DO:

• Act as a cross-functional liaison, tracking deliverables and flagging issues / blockers
• Ensure operational and technology readiness for go-live by coordinating with internal and external stakeholders, including third-parties
• Manage timelines and expectations of new clients, partnering with internal stakeholders and SMEs
• Responsible for the overall project management and deliverable tracking for new client implementations
• In conjunction with the CSM, monitor go-live operational activity to identify any potential issues and develop rapid response plans to implement solutions and remediation efforts
• Review client RFPs and contracts to ensure all commitments are reflected in the project plan
• Evaluate & enhance current project management tools / templates and best practices for the implementation team
• Manage and oversee multiple implementations simultaneously
• Create client specific playbooks for internal teams as part of client implementation

WHO YOU ARE:

• Demonstrated product expertise and the ability to learn new products
• Strong project leadership skills, with proven ability to multitask effectively, including assisting with projects belonging to other team members
• A true collaborator who acts with grace, humility, inclusiveness, and open-mindedness
• 4+ years experience as an implementation manager or similar project management and client-facing role within health benefits, digital health, health plans or systems
• The background, empathy, and business skills necessary to grasp clients' priorities, pain points, and goals
• Ability to prioritize between tight deadlines and longer, strategic goals and objectives
• Energy and passion to execute on deliverables in a dynamic, fast-paced environment
• Excellent interpersonal and communication skills, including demonstrated finesse communicating with both upper management and less-experienced team members, in a highly-professional environment
• A think-on-your-feet approach, with adept problem-solving skills and an ability to understand and respond to new and diverse client needs

BASE SALARY:

$90,000 - $130,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at [email protected].

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We're headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• We are human first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our customers, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

• We redefine what is possible

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

• We debate then commit

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

• We cultivate grit

Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

• We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our customers while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our customers and our members' success.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.