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Implementation Manager Jobs

Company

AppCard, Inc.
Address New York City Metropolitan Area, United States
Employment type FULL_TIME
Salary
Category Technology, Information and Internet
Expires 2023-10-06
Posted at 9 months ago
Job Description

Implementation Manager

AppCard is looking for a business-oriented, tech-savvy Implementation Manager to lead the onboarding process with our clients. In this role, you will be managing the implementation process of the AppCard solution from the moment the contract is signed to when the client is live.


Responsibilities


  • Monitor usage and product adoption in the immediate post-launch phase;
  • Work cross-functionally with customer success, development, finance, tech support, product, and marketing
  • Understand, adapt to, and help build AppCard’s ongoing product and technology developments;
  • Serve as the main point of contact between the client and AppCard throughout the implementation process;
  • Become a product expert in the AppCard platform to best leverage AppCard’s product offering;
  • Assist clients with basic troubleshooting on various software and hardware issues that may arise;
  • Train clients on how to use the AppCard platform;
  • Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy;
  • Manage many implementation projects at once efficiently;
  • Identify upsell opportunities and generate new revenue during the implementation process;
  • Manage the implementation process end to end including; collecting required documentation, advising the client through designing their loyalty program, equipment installation, testing process, and launch day;


Requirements


  • Excellent oral and written communication skills;
  • Understanding of retail business needs;
  • Bonus: experience using POS systems, SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite
  • Advantage: experience in either – account management, project management, customer success, professional services, SAAS / Tech industry experience;
  • Experience managing complex software/hardware implementation projects;
  • Tech Savvy; basic understanding of front end vs. backend;
  • Provide technical and product support;
  • Excellent time management and organization skills;
  • Fast and autonomous learner;
  • You are a customer-oriented individual;


Employment Type

Full-time from our NY office