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Company | Afresh |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-12 |
Posted at | 11 months ago |
Afresh is on a mission to eliminate food waste and make fresh food accessible to all. Our first A.I.-powered solution optimizes ordering, forecasting, and store operations for fresh food departments in brick-and-mortar grocers. With our Fresh Operating System, regional and national grocery retailers have placed $1.6 billion in produce orders across the US and we've helped our partners prevent 34 million pounds of food from going to waste. Working at Afresh represents a one-of-a-kind opportunity to have massive social impact at scale by leveraging uncommonly impactful software – we hope you'll join us!
- Deeply understand our customers’ operations and how the Afresh solution maps to these to provide maximum value
- Proactively monitor platform health and performance metrics, providing operational transparency to customers
- Foster close collaboration with Afresh’s Engineering, Product, Support, and Account Executive teams to dexterously define, scope, shepherd, and communicate work being done for your portfolio customers
- Discuss technical changes from customers, scope required Afresh work, and prioritize against other customer work (new data feeds, data mapping change requests)
- Ensure customer knowledge and awareness of product releases relevant to their platform, driving adoption of functionality
- Proactively elevate common themes seen from stores in Support tickets
- Educate customers on how they will partner with Afresh at steady state, ensuring a smooth transition post-implementation (working with Support, prioritizing technical requests, ensuring they are utilizing the latest app versions and features from Afresh)
- Communicate progress against customer work, requests, and issues
- Ensure customer transparency into the status of work being executed by teams at Afresh, from product development to data changes to support tickets
- Use SQL to query Afresh databases to understand, scope, triage, diagnose, and triage customer data questions, issues, and requests
- Participate in retrospectives on technical projects and incidents related to your portfolio of customers
- Maintain documentation of relevant customer information, from technical specifications to operational workflows
- Discuss operational changes from customers and define requirements from Afresh to support (new store openings, updates to delivery schedules)
- Build trusted relationship with platform owners at Afresh customers across operational and IT functions
- Track and define product improvement requests to be evaluated by Afresh’s Product team
- Run regular meetings with customers to
- Ability to balance demanding customer needs with advocacy for Afresh’s best interests
- SQL proficiency and experience with large data integrations
- Customer empathy and ability to build meaningful relationships with wide variety of stakeholders
- Demonstrated ability to prioritize competing work streams and communicate effectively and influentially
- Exceptional project management and organizational skills to keep multiple complex projects spanning many stakeholders on track simultaneously
- Excellent written and verbal communication skills
- Ability to skillfully advocate for customer needs through ambiguous environments
- Kindness, energy, and drive to bring to our growing team of amazing Afreshies!
- Commitment to defining scalable processes so more can be accomplished by a lean group over time
- 5+ years managing enterprise clients, preferably at a high-growth software company
- Experience in grocery or retail industry preferred
- Strong bias to action and ownership of problem resolution
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