End User Support Specialist

We are currently searching for a Computer Systems Analyst. A successful candidate will be able to work

through any technical issue or request and be able to communicate clearly and appropriately with all

other firm employees. This role will report directly to the Director of IT and work with third-party

vendors and service providers to deliver exceptional end-user support to all employees.

Responsibilities

• Act as the first line of support for all users regardless of the issue, escalate internally as needed and with

service providers whenever necessary

• Hands-on exposure to all projects, including Azure expansion, M365 build-out, and phone

system migration

• Researching and deploying new IT technologies

• Create and keep an up-to-date inventory of all corporate devices (laptops, pcs, printers, phones,

mifi’s, burner devices)

• Review current computer imaging process, handle imaging and re-imaging of company machines

• Basic printer maintenance/repair

• Documenting and standardizing all IT processes

• Create and implement a recycling and disposal program for retired company equipment, including

pcs, laptops, servers, networking equipment, old hard drives, ups, phones etc.

• Reviewing and addressing ongoing vulnerability scanning reports

• Create hardware refresh schedule for the company issued pc’s and laptops

Requirements

• Bachelor’s degree in IT, IS, CS or equivalent. Quality candidates tracking toward one of these

degrees that are in their last year of college will also be considered

• Some previous work experience in an IT role (on-campus IT support, internship, prior

employment, etc)

• Must be a self-starter and able to work independently, and proactively to identify items/processes that

need improvement, and multitask effectively

• Strong critical thinking and problem-solving skills take precedence over individual technical

abilities or accomplishments

• Excellent interpersonal skills with a positive attitude and ability to receive feedback

• In the office most days, some overtime may be required

Advantageous But Not Required

• Microsoft/security certifications

• M365 experience

• VMware/Cloud experience

• 2-3 years experience in a similar role preferably in Financial services