End User Support Specialist – Medical Records (Remote, Northeast)

End User Support Specialist Medical Records (Remote, Northeast)

We are looking for an End User Support Specialist for our client, a Commonwealth of PA entity. This role will support healthcare facilities in reporting medical information in the Commonwealth's new Electronic Death Registration System (EDRS).

This is a 40 hr/week, 12-month project, remote within 2-3 hours in Harrisburg, PA. While this is a remote role, the candidate may be required to report to the client's headquarters in Harrisburg, PA, on a periodic basis for training.

This is a w-2 role as a Stage 4 Solutions employee. Health benefits and 401K offered.

Responsibilities

Ongoing guidance and support to end-users by responding to requests for assistance submitted by email and by phone. This support includes onboarding new users and assisting existing users by interpreting the business needs of the caller and providing instructions on how to proceed with processing the case in EDRS.

Conducts analysis to report data by county and user type by creating and using pivot tables in Excel.

Creates informative, actionable, and repeatable reports by highlighting relevant trends on adoption, compliance, and opportunities for improvement.

Utilizes the weekly EDRS adoption dashboard to monitor a variety of measures. Conducts additional outreach as directed by SMEs or established protocols.

Requirements

5 years of experience with Business Analysis, Helpdesk/call-center type experience

5 years of experience with MS Excel data entry and analysis.

Must be able to manage a large volume of live calls from a variety of different stakeholders.

Please submit your resume to our network at https://www.stage4solutions.com/careers/ (please apply to the End User Support Specialist Medical Records (Remote, Northeast) role).

Please feel free to forward this project opening to others who may be interested.

Stage 4 Solutions is an equal opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation: $27/hr - $30/hr.