Remote - Medical Records Clerk

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Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone’s life!

• Great Medical Benefits Package;
• Competitive Salary with 401k with Profit Sharing;
• Paid Holidays, Accrued Paid Time Off;
• Fast-paced, and professional environment;
• $12.00-$14.00 per hour depending on experience and education
• Wellness Program;
• Great team environment;
• Fulfilling, challenging, and rewarding;

As the Medical Records Clerk you work closely with the attorneys, legal assistants and other staff to assist in developing client cases by requesting and obtaining updated medical records from medical providers.
Note: this is typically an in-office position in San Antonio, but nearly all of our firm’s staff are working from home at the moment. We do not have the ability to offer this remote position outside the state of Texas.
In This Role You Will

• Contact medical providers and request information and updated medical records
• Review, approve, or deny invoices for medical records
• Submit medical records to Office of Disability Adjudication and Review (ODAR)
• Call providers on any urgent records requests to get them expedited
• Maintain excellent customer service skills in all working relationships
• Accept queue calls from providers and Social Security Administration (SSA)
• Systematically follow-up with providers on all past due outstanding records requests
• Maintain client confidentiality at all times
• Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

To Be Successful In This Role You Will Need

• Ability to work well with others as a team
• Customer service experience
• Problem analysis and problem-solving
• Minimum 45 WPM typing speed
• Excellent telephone, communication, and active listening skills
• Multi-tasking skills and the ability to work well under pressure
• Reliability and dependability
• Has professional manner and high energy level, exhibits a positive attitude
• Social Security Disability Law or other disability or medical background strongly preferred
• High School Diploma; Some college, technical school or combination related experience and/or training
• The ability to maintain client confidentiality at all times
• Spanish speaker a plus

Minimum Requirements For a Remote Home Office

• Quiet home office with no distractions during business hours
• Reside in Texas
• Land line telephone or working cell phone signal in home office
• Wired Ethernet cable Internet connection in your home office
• Fast internet connection (20MB+)