Employee Relations Partner - Remote (Ga, Fl, Sc, Al, Tn)

Job Summary:

Provides Employee Relations advice, support, guidance and policy interpretation to managers and team members, at every level within the organization. Possesses the highest levels of confidentiality and embodies the company's Code of Conduct. Responsible for managing assigned cases inclusive of investigations, climate checks, formal complaints, Ethics Hotline reports, Compliance, Team Member Guide, and Affirmative Action Administration.

Job Duties and Responsibilities:

• Anticipate, identify and respond to issues that indicated an unhealthy work environment, work in partnership with HR Management and HRBP team.
• Assist HR Management in the development of ER policies and procedures.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Provides HR Recommendations for objective resolution.
• Performs other related duties as required.
• Provides purposeful and prompt follow up on ER related issues.
• Interprets, advises and answers questions related to HR policies, practices and procedures.
• Advise, assist and counsel leaders in identifying and resolving employee matters, partners with all levels of management to resolve conflict.
• Supports the HR Management team in executing and monitoring ER strategies.
• Manages specific customer complaints of discriminations, mistreatment, harassment and deceptive sales practices.
• Advise, assist and counsel all team members in ER related concerns.
• Assist with the delivery of education to management and staff to promote positive relations.
• Performs all related due diligence events for assigned cases.
• Ability to work in a fast paced environment and effectively manage priorities
• Serves as Employee Relations subject matter expert.
• Exercises sound judgement by balancing employee advocacy while minimizing risk to the organization.
• Leverages specialized knowledge to support the ER function.
• Assist with coaching, counseling and disciplinary actions.
• Coordinates ADA request and the interactive process.
• Responsible for providing documentation and HR support to legal department for EEO and Ethics Hotline complaints.
• Partners with other internal divisions such as Audit, Security and Legal.
• Maintain accurate, and required documentation of case management system.
• Maintains ER reports, logs and files.
• Represents the ER function in a variety of business meetings that may include ER interviews, exit surveys, separation meetings and investigations.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace.

Preferred Knowledge, Skills, & Abilities:

• Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR)
• Knowledge or experience utilizing ADP HR system
• Experience providing supervision or oversight to other ER professionals
• 5 years Employee Relations Experience - Conducting Investigations and HR Compliance
• Experience resolving complex issues and exercising independent judgement
• Experience in the financial services industry, preferably banking

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