Emergency Call Center Rep - (100% Remote)

Job Summary
UT Southwestern is looking to hire an Emergency Call Center Rep in their IR Health CTCS department. This position will be 2nd shift and you must live in the DFW area. The Physician Communication Coordinator I monitors all incoming and outgoing UT Southwestern hospital and clinic telecommunications activities regarding campus wide communication efforts.
Experience and Education
Required:
High school graduation or GED, and one (1) year customer service experience required.
Minimum typing/keyboarding speed of 35 WPM required.
One (1) year clerical/administrative experience preferred.
Experience in a healthcare environment preferred.
Proficiency in one or more languages in addition to English, preferred.
Job Duties
Responsible for calls received at the switchboard. Utilizing reference materials to correctly route callers to appropriate person/department/patient room.
Responsible for paging throughout the facility, including mobile devices, manual paging, and paging through computer messaging system for physicians and staff.
Provides check outs, pager reassignments, and places long distance calls for physicians.
Provides after hours answering service for all UTSW clinics including documenting telephone encounters in EPIC and paging appropriate “on calls”.
Prescreens potential tissue donors for Transplant Services by entering in national database.
Provides campus information, including mailing addresses, directions, and visiting hours to callers.
Maintains appropriate logs and records in accordance with established policies.
Provides access to telephonic interpreter services for callers with limited English proficiency.
Provides support for the emergency patient code alert operation.
Security
This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
To learn more, please visit: why-work-here/diversity-inclusion