Supervisor, Call Center Jobs

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core Who We Are:
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of:

• Do the right thing. Especially when it's hard.
• Embrace the challenge.
• Build bridges and lift up your colleagues.

Job Summary:
As a Patient Access Specialist, you are responsible for assisting our patient members with obtaining critical medications. You serve as our patient members' advocate and guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You are the critical link between patient members, healthcare providers/ doctors, and pharmacies.
What will you do:

• Maintain impeccable documentation and follow-up of each member call
• Educate patient members about their pharmacy benefits and serve as a patient advocate to help them source necessary medications they need
• Make outbound calls and assist patient members with enrollment in drug savings programs (copay cards, procurement via international sources)
• Provide empathetic support to members by phone, email, and other channels
• Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members
• Coordinate with patient members, physicians, drug manufacturers, and pharmacies with enrollment into copay card
• Take inbound calls from members, providers, and pharmacies
• Have a patient-centric mindset and a high sense of urgency to solve member requests

What you will bring to SmithRx:

• Excellent verbal and written communication skills
• Active listening, conversational speaking skills, with a high degree of empathy
• Ability to communicate clearly, present complex information to members, clients, pharmacies, and providers
• Requires 100% attendance during training period
• Demonstrate problem-solving skills, information gathering, research, alternatives analysis, applying creative solutions to unique and/or immediate issues
• Passion for helping people
• High School diploma or GED or equivalent preferred
• Minimum 2 year(s) of experience in healthcare or pharmaceutical customer service or customer support or call center and/or sales experience (inbound/ outbound calls) required
• Proficiency in Mac, MS Office, G-Suite required
• Self-starter with the ability to multitask, prioritize and manage time effectively
• Must be locally based as the role requires working onsite at our Plano office. Potential to work from home on Fridays based on performance
• Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them

What SmithRx Offers You:

• 401(k) Retirement Savings Program
• Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. SmithRx pay for up to 90% of the cost for you and your family
• 3 weeks PTO
• Fully paid Life insurance and Disability benefits
• Paid Parental Leave benefits
• Flexible Spending Benefits
• Well stocked kitchen
• Professional development and training opportunities
• Competitive pay - $22 per hour