Dispatcher-Freight And Distribution Jobs

• Manage all work orders/ customer tickets and data entry.
• Utilize customer and driver computer systems and technology to monitor and track delivery routes, with ability to adjust at-will to meet deadlines.
• Handle invoicing and driver pay as well as COD’s
• Basic to Advanced computer skills to run desktop computer and ability to learn additional software products required by Customers
• Possess and apply strong organization skills including: urgency and consistency to meet Customers on-time service delivery requirements
• Utilize customer driver computer systems and technology to monitor and track delivery routes, with ability to adjust at-will to meet deadlines
• Liaison between the customer and driver with delivery updates or issues.
• Must be able to work varying shifts, weekends, and holidays as needed due to rotating dispatcher schedule.
• Provide courtesy calls to the customer for updates on their appointment and estimated time of arrival.
• Track and assist drivers with deliveries for customers in an efficient and professional manner.
• Report driver performance issues or concerns to appropriate management for resolution.
• Must have high attention to detail and consistently follow up on issues or delivery exceptions with drivers when required
• Provide professional customer service and support via phone and or email.
• May be required to maintain rotating schedule of drivers to meet 7-day work schedule and insure all required routes are covered if scheduled drivers not available
• Gather and maintain route documentation for pick-ups such as scheduled, rescheduled and missed orders.
• High School diploma or GED required
• Train other employees in dispatching
• Monitor and ensure route completion of delivery via the driver check-in process.

Job Types: Full-time, Part-time

Pay: $16.00 – $17.00 per hour

Benefits:

• Vision
• 401k Matching
• Life Insurance
• Dental
• Medical

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Houston, TX 77064: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: One location