Dispatcher Jobs

Become A Night Shift Dispatcher for First Transit!

Job Purpose

As a First Transit Dispatcher you will manage Paratransit and FLEX services to provide safe, professional, reliable, and efficient transit service to customers. This position is for a Night Shift Dispatcher.

First Transit is proud to offer:

• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.
• $21.00/ HR
• Tremendous career advancement opportunities due to a strong presence across North America.
• A great work environment.

Major Responsibilities:

• Must conduct FLEX AM and PM “Lot Check”, following proper lot check procedures
• View and edit trips using correct vehicles and drivers
• Manually enter daily required data into the Daily Operations Report (DOR
• Completed Black Box Form
• Conduct AM and PM Security Safety Check of building
• Document schedule changes
• Email within 30 minutes to CobbLincDOR - must copy/paste Accidents and Incidents from DOR;
• Handle ETA Calls from customers
• Accept, Stamp Date, and Time for Time Off Requests
• Book FLEX Service Reservations
• Must immediately drop cash bag in cash bag drop to safe in reception area
• Manually update database with arrival and departure times and mileage as required
• Copy Black Box Form to place in Cash Bag
• Be able to geographically locate drivers at all times
• Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services
• Manages daily service by reviewing route performance and proactively responding to situations that impact customer service
• Retrieve cash from Black Box on vehicles with Farebox challenges when required
  • Retrieve Black Box Contents
  • Completed Black Box Form
  • Copy Black Box Form to place in Cash Bag
  • Must immediately drop cash bag in cash bag drop to safe in reception area
• Record mileage of FLEX vehicles
• Complete Out-Of-Window forms daily for each OOW occurrence
• Scan and email all manifests to management daily
• Ensure proper radio and 10-code use
• Reassign trips as necessary to accommodate maintenance and trip demands
• Assign trips as necessary to minimize deadhead miles/time and maximize efficiency while ensuring timely pickups
• Keep an accurate record of incidents and accidents and make sure to document in dispatch log and follow up with immediate supervisor
• Assist drivers and notify proper authorities in the event of accident
• Make schedule changes as necessary to ensure on-time performance
• Monitor drivers for the proper uniforms
• Scheduling for FLEX Service trips
• Execute Smart Drive Discipline and show clips to operators if needed
• Must conduct Paratransit AM and PM “Lot Check”, following proper lot check procedures
• Print next service day FLEX manifests
• Retrieve Black Box Contents
• Ensure timely performance of all trips by monitoring driver routes periodically
• Anticipate potential trouble and respond accordingly and promptly
• Document all driver call outs, including early and late starts, and early and late finish
• Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trip
• Assist drivers in finding locations
• Scheduling for Paratransit Service trips
• Book Paratransit Service Reservations
• Conduct Trip Edit of each manifest, daily
• Strive to perform the highest standard of customer service daily
• Communicate cancellations and trip changes to drivers
• Handle and filter calls received from and/or from Customers, Reservations, Customer Service, Management, Safety, etc
• Enter data into DOR immediately
• Properly handling Accidents and Incidents
  • Enter data into DOR immediately
  • Email within 30 minutes to CobbLincDOR - must copy/paste Accidents and Incidents from DOR;
• Inform maintenance department of any road service calls

Experience & Skills Required:

• Technical degree preferred
• Previous dispatch, customer service, or scheduling experience
• Experience with Trapeze scheduling software is preferred.
• Excellent phone demeanor and customer service skills
• 3-5 years experience
• High school diploma or equivalent
• Ability to work independently
• Excellent verbal, interpersonal, judgment, multitask, and problem solving abilities
• Excellent verbal and interpersonal skills.
• Problem solving and analytical abilities.
• Night Shift availability
• Excellent customer service skills

Benefits

We offer competitive compensation and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.