Director Of Technology Operations

Director, Technology Operations, Walmart International Technology

Role Overview:

At Walmart, we believe that technology is the driving force behind meeting the needs of our customers and making their lives easier. As the Director of Technology Operations, you will be responsible for the overall management and execution of business operations required to run the IT infrastructure within our organization, ensuring we develop a sound annual operating plan and manage against it throughout the year, including working closely with our business partners in Finance, HR, Procurement, etc. as well as our technology partners across Program, Product, and Engineering, etc. You will also sit within the Chief of Staff Office, within Walmart International Technology, supporting the execution of important organizational-wide initiatives that enable the successful management of our overarching Technology strategy.

Your role will involve steering the delivery of large-scale, technology-driven projects and programs at the international level, maintaining budgetary and ROI goals, monitoring program progress, and leveraging your technical knowledge to influence stakeholder decision-making. With your leadership and strategic vision, you'll play a pivotal role in driving Walmart's continuous evolution and growth.

About Team:

Our team drives technology within Walmart International, which has over 5,900 retail units operating outside of the United States under 55 banners in 26 countries including Africa, Argentina, Canada, Central America, Chile, China, India, Japan, and Mexico, to name a few.

Key Responsibilities:

1. Financial Management: Monitor delivery schedules and cost expenditures for the programs. Project the ROI of future programs by providing estimation/ budgeting inputs to Business cases, Annual Operating Plan AOPs/Long Range Plan -LRPs.

1. Program Definition: Define the charter, statement of work, module owners and performance measurement baselines for all modules within the program. Apply an understanding of operational and financial factors to recommend solutions across business units/functions.

1. Influencing and Building Stakeholder Consensus: Build productive, collaborative relationships with stakeholders. Influence team and stakeholders with sound recommendations and clear, concise, logically structured reports/material.

1. Technology Landscape Awareness: Translate business unit/domain requirements into strategies, initiatives, and projects. Demonstrate practical knowledge of multiple business units/organizations and develop new organization-wide processes.

1. Program Estimation: Distribute allocated budget for the program across multiple projects and design multiple response plans through scenario planning for potential risks.

1. Business Operations: Design the organizations planning processes and decision-making channels. Develop business cases for own function and demonstrate a big picture understanding of the business.

1. Workforce Development: Implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, supporting mentorship, and succession planning.

1. Corporate Culture: Cultivate an environment where associates respect and adhere to company standards of integrity and ethics, and promote a customer environment.

1. Community Engagement: Leverage internal and external partnerships to maximize the achievement of business goals and lead key community outreach and involvement initiatives.

1. Diversity, Equity & Inclusion: Support strategies that attract and retain diverse and inclusive talent and actively support diversity goal programs.

Key Qualifications:

• Strong verbal and written communication skills.
• Customer-focused with a proven track record of delivering results.
• Extensive experience in Operations and Financial Management.
• Ability to influence stakeholders and build consensus.
• A commitment to live and model Walmart's values.
• Ability to embrace change and drive digital transformation.
• A minimum of 10 years of experience in a leadership role in technology, retail, or a related field.

Behavioral Competencies:

• Servant Leadership: Exhibit humility, self-awareness, honesty, and transparency.
• Curiosity & Courage: Foster an environment supporting learning, innovation, and intelligent risk-taking.
• Digital Transformation & Change: Drive continuous improvements and supervise the adoption of new technology.
• Collaboration & Influence: Build strong relationships with team members and business partners; work collaboratively to achieve objectives.
• Customer Focus: Deliver expected business results while putting the customer first.
• Culture Champion: Model the Walmart values; foster a culture of accountability and integrity.
• Diversity, Equity & Inclusion: Support strategies that attract and retain diverse talent; actively support diversity goal programs.
• Strategic Thinking: Adopt a holistic perspective considering data, analytics, and customer insights when planning and implementing strategies.
• Talent Management: Foster an environment that empowers associates, regularly recognize their contributions and accomplishments.

About Walmart Global Tech:

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:

We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits:

Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full can be made available as part of the hiring process.