Director Of People & Culture

Director of People and Culture

Department: Administration

Reports to:Chief Operating Officer/CFO

Compensation:Exempt Status; $85,000 to $90,000

General Hours:Full-time, Monday through Friday

The Position

The Director of People and Culture (DPC) will partner with the Director/CEO of the Museum, Chief Operating Officer, and the Senior Leadership Team to enable and support a fair and equitable culture through envisioning and ensuring the highest quality of human resources and related programs and services. The DPC is responsible for providing HR leadership for approximately 50 to 70 (during high season) exempt and non-exempt employees in a variety of functions. This position serves as a thought partner to management to ensure that our human resources programs and initiatives are effective and aligned to overall organizational vision. The DPC will ensure that the museum operates in compliance with all federal, state, and local employment laws. The DPC manages all aspects of HR including but not limited to talent acquisition and retention; employee relations; compensation and benefits; employee training and development; professional development and performance management; and development of museum human resource policies, systems, and procedures. A key function of this role will be supporting the museum’s diversity, equity, inclusion, and accessibility (DEI&A) initiatives.

Responsibilities:

• Integrate DEI&A concepts with Human Resources strategies, practices and processes at every stage of the employee lifecycle (i.e., employee engagement, retention, learning and development)
• Manage staff wellness and performance reviews; work closely with management to advise, counsel, and provide coaching and resolution to address employees’ performance
• Provide advice and consultation for all employees on policy interpretation, performance coaching, conflict resolution and career development
• Respond to complaints and high-risk or sensitive employee relations issues; perform grievance and conflict resolution; ensure fair and consistent enforcement of policies and practices; investigate employee workplace situations including claims of harassment, discrimination, and policy violations
• Serve as payroll processing backup for the business office
• Design and implement strategies, including ongoing education and training programs, to build the capacity of staff to work effectively, respectfully, and equitably across race, ethnicity, sexual orientation, gender, gender identity and expression and other social identities and diversity segments
• Manage workers’ compensation process
• Develop a performance recognition and reward program for all employees
• Ensure compliance with all federal, state, and local employment laws; develop and implement employment policies and procedures to ensure equity and legal compliance.
• Coordinate recruiting and selection efforts for all museum positions; conduct organizational and departmental staffing analyses; create and revise job descriptions; guide department heads/managers in the recruiting process; conduct new hire onboarding including orientation and benefit set up, perform background investigations; ensure I-9 compliance; conduct exit interviews·
• Responsible for maintaining a highly engaged culture, motivating employees, and fostering an environment with high levels of teamwork, accountability, and communication
• In collaboration with the business office and benefits brokers, coordinate group benefits plan, including but not limited to retirement, medical, dental, vision, life, and disability insurance programs, flexible spending accounts, health savings accounts, COBRA; administer FMLA/MA PFML and other leaves of absence; manage annual open enrollment; process enrollments and terminations; ensure compliance in reporting procedures.
• Update employee handbook as needed to ensure compliance with current law; represent museum at unemployment hearings
• Design, direct, and manage a company-wide process of policy, procedure and organization development that addresses issues such as key employee retention, superior workforce development and succession planning
• Safeguard confidential employment records and health data; respond to all requests for verification of employment; proactively manage HR Systems to ensure data integrity
• Establish the company wage and salary structure with the CFO; rely on competitive market research to establish pay practices that help to recruit and retain superior staff

Equity Goals

Works effectively with colleagues, vendors, and all constituents across group identities.Takes part in continuing learning opportunities to create a welcoming environment and support the mission of NRM.

Qualifications:

• Successful track record of driving organizational change, building trust among staff at all levels, and fostering a positive workplace culture through emotional intelligence and driving employee engagement
• Prior experience with integrating DEI&A concepts
• Strong interpersonal skills; demonstrated experience and comfort managing difficult situations and a wide range of workplace situations and behaviors
• Experience with organizational structure and restructuring; knowledge of workforce operating efficiencies
• Demonstrated knowledge of sound employment practices

·Proficiency in Microsoft Suite with emphasis on Teams. Must be internet-savvy to mine online databases for better analytics and sourcing.Records maintenance skills along with advanced knowledge of how a social media tool or platform works.Familiar with Human Resources Information Software (HRIS)

• Successful track record of developing and implementing diversity and inclusion programs as well as creating and delivering internal training programs
• Experience with payroll and benefits administration
• Proficiency in Microsoft Word, Excel and PowerPoint
• Strong problem solving, analytical, and organizational skills with proven follow-up and follow-through skills

Experience and Education:

• At least 8 years of human resources experience in a leadership capacity with excellent communication skills
• PHR/SPHR or SHRM-CP/SCP certification preferred
• Bachelor’s degree in human resources, industrial relations, business management, or a related field or equivalent education and experience

Benefits:

·Vacation, Holiday, Sick Time

·403(b) Retirement Program

·Medical, Dental, Vision Insurance

·FSA/HSA

·Life and Disability Insurance

·25% Gift Shop Discount

·Museum Membership

·Employee Assistance Program

Submit resume and cover letter to Holly Coleman, Director of Human Resources,[email protected]