Director Of Customer Acquisition Analytics (Remote)

Full-Time

Overview

Hi, w e’re SmileDirectClub, and we ’re big believe rs that everyone should have access to a smile they love. We also believe that you deserve a job you’ll love. At SmileDirectClub, you’ll help people change their lives – and in doing so, change your own. 

We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves. There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others. That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make. And that great companies are built person by person. Here’s how:

Winning as a Team. Mentoring you forward works – because when you win, we all do.

Balancing for stability. Your physical, mental and emotional well-being matter.

Encouraging the real you. Bring your true self to work – so you can do your best work and feel your best with us every day. 

Let’s make smiles happen – starting with yours. 

The Director, Customer Acquisition Analytics is responsible for creating and maintaining a robust reporting environment, as well as analyzing that data in order to identify problems and opportunities in our customer acquisition activities. This role will work very closely with senior executives, the core analytics and data engineering teams, and a wide variety of marketing stakeholders to help measure, interpret, and advise on the direction of customer growth at SmileDirectClub.

Responsibilities

• Structure and present analyses to executives and other key stakeholders
• Own our marketing attribution strategy and drive the development of metrics used for optimization
• Manage the continued development of Team Members’ competencies to increase the team’s capabilities and to foster the Team Members’ career progression
• Establish standards and processes to ensure the accuracy and usability of all reports and analyses produced by the team
• Work closely with the leaders of those business areas to align and prioritize analytical projects with their goals and objectives.
• Develop, maintain, & monitor KPI reports and dashboards in Looker that communicate key business trends and highlight opportunities for growth and operational improvements for top-level executives, including our CEO
• Manage a team of Analysts supporting Marketing and Executive Leadership
• Drive the use of campaign performance reports to provide key learnings and feedback (trends, patterns, irregularity) for the marketing team
• Provide technical guidance for the team on analyses, predictive modeling and other advanced analytics projects

Qualifications

• Positive can-do attitude with strong initiative and follow through
• Superb oral and written communication skills
• B.S. in economics, business, applied math, statistics, engineering or another quantitative discipline; advanced degree a plus
• Ability to thrive in a fast-paced startup environment
• 3-6 years of experience managing analysts
• Strong SQL, Python or R, and Excel skills; Experience with Looker, or other data visualization tools
• Proven ability to manage multiple, competing priorities simultaneously
• 5-10 years experience in an analytics role supporting marketing
• High attention to detail

Benefits Of Joining The Club

How we make you SMILE...

US HQ 

• Eligibility for our 401(k) or Roth Savings Plan and additional financial planning resources
• Commitment to diversity, equity and inclusion initiatives, including one Flexible Holiday offered per year for team members to take time to celebrate key holidays 
• Tuition Reimbursement 
• TMSPP (Team Member Stock Purchase Program) 
• Discounted Pet Insurance 
• Opportunities to grow within a fast-paced, innovative company   
• Eligibility to participate in Yearly Bonus, subject to business performance 
• Generous Aligner & Oral Care Discount and annual allowance for Friends & Family 
• Eligibility for RSU Equity Grant Package   
• Medical, Dental, Vision insurance including Domestic Partner coverage and company funded HSA 
• Commuter Benefits 
• SmileWell wellness program focused on a holistic health approach, including no-cost Team Member Assistance Program offering free mental health and other various services 
• Unlimited/Flexible Time Off for Full-Time salaried employees 
• Work from home flexibility and fully remote work culture 
• Paid Parental Leave  
• Collaborative work environment and positive culture including work/life balance initiatives 

Company Profile

SmileDirectClub created the first end-to-end solution for your smile. An estimated 85% of people could benefit from orthodontic care, yet only 1% receive it each year with convenience and cost being the biggest issue. SmileDirectClub exists to help bridge that gap. 

Since our founding in 2014, SmileDirectClub has helped more than 1.8 million people transform their smiles through our pioneering telehealth platform for orthodontia. We’re an international oral care leader, with hundreds of SmileShops, a nationwide network of hundreds of affiliated state-licensed dentists and orthodontists and Partner Network offices across all 50 states, and thousands of Team Members across the globe. 

• What is SmileDirectClub? Click Here
• Check out our Linkedin profile, culture page, Partner Network page, Costa Rica culture page .  
• Follow us on Instagram @smiledirectclubcareers  
• What is our culture like? Click Here
• How it works.  Click Here
• What are our customers saying?  Click Here

SmileDirectClub is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, disability, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender or gender identity, age, veteran status, or other applicable legally protected characteristics. SmileDirectClub is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at [email protected]. Internal Team Members may contact the Benefits team for reasonable accommodation requests.

Actual compensation offered within this range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.