Head Of Customer Acquisition Jobs

Bachelor’s Degree or equivalent customer-facing and management past work experience

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment

Excellent communication and written skills

Full Health, dental, and vision benefits

Early-stage equity (depending on experience)

Supervising the daily operations of the customer service department

3+ years of marketing experience in sports betting or iGaming for a B2C operator preferred

3+ years of casino marketing experience preferred

Experience leading and managing marketing agencies

Experience in consumer tech marketing, ideally with a strong understanding of sports and sports betting

Experience leveraging data and analytics to influence marketing strategy and plans

Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally

Manage the continued development of Team Members’ competencies to increase the team’s capabilities and to foster the Team Members’ career progression

Strong SQL, Python or R, and Excel skills; Experience with Looker, or other data visualization tools

Work from home flexibility and fully remote work culture 

Manage a team of Analysts supporting Marketing and Executive Leadership

5-10 years experience in an analytics role supporting marketing

3-6 years of experience managing analysts

Pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience.

A self-starting individual with exceptional management skills and great attention to detail

Strong leadership skills, with the ability to motivate and manage a team

Coach and lead a team of 15+ customer support agents to improve the COROS user experience

Prioritize and manage multiple projects from start to finish

5+ years in global customer support, with 3+ years of success as a support manager or above

Implement and manage support tools, systems, and technologies to enhance team productivity and customer experience.

Collaborate with other departments, such as product management, engineering, and sales, to address customer needs and provide feedback for product/service enhancements.

Experience setting up and training a remote team to provide 24/7 support

Lead, coach, and manage the customer support team, ensuring high performance, motivation, and professional development.

Strong technical knowledge, with an understanding of server architecture, networking, databases, security practices and API concepts

Strong leadership skills, with the ability to motivate, inspire, and develop a team.

Experience with paid traffic strategies

Proven skills in driving customer growth

Experience in the men’s skin and hair care industry is a bonus but not essential.

Proficient with Shopify, e-commerce, and metric reporting

Comfortable working independently and effective communication

Enjoy networking and building relationships

Own the Allio Customer Care mission and strategy from defining procedures, technology, event handling, automations, personnel and performance management.

3+ years of experience in FinTech industry and understanding of the relationships and regulatory requirements.

Maintain documentation of routing flows, escalation plans, internal and external knowledge base, and stored procedures.

Draft product/business requirements for initiatives that are clear, accurate, and easily translatable into technical requirements.

6+ years of experience in leading quality of service, speed of service, agent productivity standards for B2C mobile applications.

6+ years of experience building and shipping high-quality platform or tooling products in the Customer Care and Support functions.

Minimum of 5 to 7 years of hands-on experience with retail, e-commerce, and digital marketing within the growth marketing omnichannel environment

Experience in managing and acquiring customers within social media channels

Proven experience developing and managing a digital marketing budget and portfolio

Deliver acquisition marketing plans that optimize for sales and exceed projections

Perform in-depth analysis of channel conversion, selling, and ROI to make recommendations and implement strategies for improvement

Partners with the CRM team to leverage market research and analysis of the competition, customers, market, and industry trends