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Director, It Infrastructure And Global Operations

Company

FARO Technologies
Address , Lake Mary, 32746, Fl
Employment type FULL_TIME
Salary
Expires 2023-07-13
Posted at 11 months ago
Job Description
FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.
We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high-tech gear you probably see on CSI and in the movies!
We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized.
Learn more about FARO
here
The Director, Infrastructure Operations is responsible for leading the Infrastructure Services and Operations teams including operational results, people development and budget management. The Director has responsibility for executing the technical roadmap for these services. The role will direct IT Service Operations, on-prem and cloud infrastructure, as well as End User Compute.
How you will make a difference @ FARO
  • Lead, mentor, and coach a team of technical Managers, Specialists and Engineers within a global organization promoting career development and managing the performance of the team.
  • Create a high degree of satisfaction and efficiency in the developer experience by ensuring that levels of automation, innovation, training and feedback are serving the stated and unstated concerns and needs of the product and software engineering teams.
  • Tier 1, 2, and 3 support for company-wide applications, infrastructure systems and services.
  • Oversee and manage production systems including backups, performance tuning, fault resolution, capacity planning, & root cause analysis across multiple sites, platforms & operating systems. Coordinate & execute after-hours maintenance activities.
  • Ensure disaster recovery plans are in place, updated as needed due to business, environmental or regulatory changes and are exercised as defined.
  • Establish industry best practices that are right sized for the organization to manage risk, meet business needs and deliver services and solutions successfully.
  • Define the Infrastructure and Operations strategy and 3-year roadmap ensuring programs are defined and executed. Gain alignment with senior leadership and key stakeholders. Ensure technology roadmaps for infrastructure and operations services are maintained with timelines, impacts and dependencies communicated.
  • Partner with security and application teams to ensure infrastructure is secure and meets the business needs.
  • Set standards for the environment, design automation for infrastructure, work closely with our technology partners to design best in class implementations, ensure adherence to compliance standards.
  • Define SLAs for infrastructure and operations and ensure adherence to defined metrics.
Required Qualifications:
  • Strong interpersonal skills including excellent written and verbal communication skills; listening and critical thinking; presentation skills, facilitation skills.
  • Prior experience evaluating and implementing “Best in Class” enterprise-wide security solutions.
  • Effectively disseminates information to appropriate audiences verbally and in writing.
  • Effective problem-solving skills with attention to detail.
  • Advanced skills and knowledge in building cloud platforms, leveraging public cloud and container ecosystems..
  • Prior experience leading an Infrastructure team in a SOX and/or SOC 2 regulated company.
  • Direct experience improving and scaling an operations team leveraging ITSM and ITIL practices.
  • Excellent proficiency in a variety of platforms including databases, cloud native architectures and paradigms, continuous build, testing, and deployment platforms.
  • Excellent problem solving, root cause analysis skills.
  • Effectively influences IT senior leaders and business leaders on industry trends and emerging technologies in anticipation of new business processes and systems; challenge the status quo in support of the technology direction.
  • Ability to actively gather appropriate level of participation and input to decision-making and foster it within teams.
  • Knowledge of networking, compute, storage, IaaS, PaaS solutions, cloud operations, system administration, service desk.
  • Demonstrated ability to take ownership and manage technical projects, including identification of project scope, requirements, deliverables, and coordination of project design and implementation activities.
  • Exceptional management & organizational skills enabling real time prioritization, an effective intake process for the team and a strong ability for holding the team accountable to results.
  • Flexibility during organizational and/or business changes.
  • Customer Service oriented.
  • Able to readily diagnose system deficiencies and independently design and implement effective solutions to complex technical problems.
  • Ability to establish effective working relationships with stakeholders at all different levels.
FARO offers
FARO has excellent benefits for you and your family. We not only care for our employees but also to their immediate family members. We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as:
  • 401K with employer match
  • Tuition reimbursement and training opportunities
  • Wellness fairs
  • A competitive paid time off bank and paid holidays
  • Medical, dental, life and AD&D insurance plans
  • Pre-tax flex spending accounts for medical and dependent care
  • Employee events
Inclusive
At FARO, we are committed to encouraging different perspectives and ideas that foster innovation. We believe that we are strongest with a diverse team of employees. We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.
FARO is an equal opportunity employer and provides equal opportunities to all employees and applicants for employment. FARO is a government contractor and will take affirmative action as called for by applicable laws and Executive Orders.
Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.