Director, It Operations Jobs

The Director of IT Operations is responsible for planning, building, implementing, and managing the next generation of IT infrastructure and operational processes, with a primary focus on Microsoft Azure cloud services. This role is crucial to the success of the company's digital transformation and data initiatives. The Director will lead a team of system, production, automation, and network operations professionals, collaborating with engineering, information systems, data, and security teams to establish and manage the direction, budget, plans, and actions required for a successful migration to the cloud and the provision of reliable, secure, scalable, and performant IT infrastructure and platform services.

Responsibilities:

Functional:

• Manage strategic external partnerships.
• Shape and model the company's values and culture.
• Partner with IT teams to execute technology and organizational strategies.
• Employ automation and infrastructure as code practices.
• Drive cultural changes for agile and DevSecOps practices.
• Take ownership and execute in collaboration with IT peers and stakeholders.
• Anticipate future trends and ensure IT efforts align with organizational objectives.
• Develop and maintain change management processes.
• Implement continuous improvement and automation initiatives.
• Maintain understanding of business processes and technology stack alignment.
• Establish metrics and accountability reporting for operations cost and performance.
• Enhance corporate security posture in collaboration with IT Security.
• Ensure a reliable, scalable, secure, and cost-effective IT operations capability.
• Lead IT due diligence for mergers and acquisitions.
• Collaborate with IT leadership to establish transformation direction, technology requirements, roadmaps, and funding.
• Manage resources, budgets, and optimize cloud resource costs.
• Implement proactive monitoring capabilities.
• Drive continual learning and professional development for self and the team.
• Develop and implement IT infrastructure improvements, focusing on stability, scalability, availability, and latency.
• Recruit, develop, and retain highly competent and accountable team members.
• Establish information system metrics and manage budgets.
• Establish business continuity and incident recovery capabilities.
• Lead a high-performance team, fostering inclusivity, growth mindset, and diversity.

Team Member Leadership Qualities:

• Model compliant and effective job performance aligned with organizational values.
• Support hiring and onboarding of IT team members.
• Demonstrate personal honesty, integrity, and leadership.

Support Institutional Initiatives:

• Stay current on institutional goals, objectives, and progress.
• Coordinate efforts between departments.
• Engage in institutional sponsored activities and initiatives.
• Support change initiatives within the organization.

Compliance:

• Escalate compliance concerns to the Compliance department.
• Communicate compliance requirements to stakeholders.
• Adhere to applicable federal and state compliance requirements.

Work Experience, Skills & Abilities:

Minimum Requirements:

• Strong analytical and technical capabilities for process improvement and problem-solving.
• Experience recruiting and building IT operations teams.
• Experience with IT General Controls.
• Proficient verbal and written communication in English.
• Comprehensive knowledge of performance scaling and disaster recovery architecture and operations.
• Curiosity, initiative, and results-oriented mindset.
• Excellent communication skills with technical and non-technical stakeholders.
• Knowledge of networking, storage, virtualization, IaaS, PaaS, SaaS, web services, security, and integration.
• Proven experience in building and managing high-performing teams.
• Minimum 10 years' experience in planning and implementing enterprise-level IT infrastructure and operations solutions.
• Bachelor's degree or equivalent combination of education and work experience in a technical discipline.
• Critical thinking and business acumen.
• 5 years' experience planning, deploying, and managing Microsoft Azure resources.
• Ability to manage fully remote teams.
• Familiarity with DevSecOps practices and processes.
• Ability to lead teams through ambiguity and complexity.

Preferred Requirements:

• Advanced certifications in Microsoft Azure.