Operations Analyst - Global Operations

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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Enterprise-wide Role Overview:

This role is responsible for the day-to-day analysis, research and resolution of various issues identified within a business unit. Key responsibilities of the role include supporting defined procedures, routine analytics, creating reports and completing exception processing.

LOB Specific :

Responsible for the day-to-day analysis, research, and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

Responsible for any of the following tasks and specific assignments may vary in order to achieve proper segregation of responsibilities:

• Responsible for the day-to-day analysis, research, and resolution of varied problems
• Monitoring ticklers and taking appropriate action
• Inputting and balancing batch work to the loan system
• Preparing and processing general ledger entries
• Provide specialized processing support
• Answering ACD line to assist the line partners with issues and providing prompt service for resolution.
• Posting of transactions to customer accounts
• Loan system account reconciliation of LIQ
• Performing limited variance analysis at the request of finance partners
• Monitoring and clearing items rejected from systems and automated processes
• Performing maintenance to customer accounts

Required Skills:

• Prior Loan IQ System or Automated Financial System (AFS) experience required.
• Some understanding of credit structures, documentation, and Loan accounting principles
• Effective prioritization of multiple tasks, balancing quality and productivity
• Excellent phone skills

Desired Skills:

• Commitment to challenging the status quo and promoting positive change.
• Commercial Loan Experience preferred.
• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
• Excels in working among diverse viewpoints to determine the best path forward
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Job Band:

H6

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0