Director, Customer Success (Travel & Hospitality)

The Director, Customer Success owns day-to-day customer relationships and ensures successful customer adoption of products, including retention and upsell opportunities. This role also ensures successful customer onboarding by leading on-time implementations, rollout, and training while ensuring expectations are exceeded. In addition to customer responsibilities, the CS Director is accountable for the performance of Team Members within the vertical.

A Day In the Life

• Enhance the team through cross-functional collaboration, mentorship, and leadership of direct reports
• Own the relationship with our day-to-day customer contact and brings value by proactively sharing insights, best practices, and perspectives
• Ensure successful customer adoption of our product through efficient and effective onboarding, training, and continuously making trade-off decisions across customers
• Own customer retention and drives cross-sell and upsell opportunities with existing customers
• Manage product implementation by overseeing day-to-day activities and setting proper expectations with the customer and providing context and leadership to the team to exceed customer expectations
• Design, implement, and improve processes to continuously enhance the Customer Success function
• Serve as a customer subject matter expert in sales conversations and contributes ideas and content to enhance marketing efforts based on customer experience

Who You Are

• Bachelor’s degree with strong academic credentials
• 2+ years of industry experience in Travel, Hospitality, or Revenue Management
• Creative analytical capabilities and problem‐solving skills
• Proven ability to collaborate with customer executives to drive value through new strategies and tactics
• Exceptional leadership skills and ability to manage multiple diverse projects and teams
• 8+ years of customer‐facing experience in technology, product management, or consulting
• 2+ years of management experience in a leadership role
• Refined presentation skills with experience communicating complex concepts to a diverse audience

What's In It For You?

• Gym membership reimbursement
• Competitive base salary
• Flexible work arrangements
• Open PTO plan (take what you need!) and 9 paid holidays
• 100% paid healthcare including medical, dental, and vision coverage for our Team Members and their families
• Company-issued cell phone or phone allowance
• Once again awarded a Top Workplace in Atlanta in 2022!
• 401k plan with a generous match and immediately vested
• 100% paid life insurance, long and short-term disability coverage for Team Members

Who We Are

A pioneer of Revenue Management, Revenue Analytics is an enterprise SaaS company that partners with Hospitality, Media, Transportation, and Manufacturing and Distribution companies to solve their most complex pricing challenges. By leveraging powerful analytics and deep strategic experience, Revenue Analytics’ next-generation software delivers intuitive answers to help companies perfect their pricing, reclaim missed revenue, and take back their time. To learn more about how Revenue Analytics is recreating Revenue Management, visit revenueanalytics.com or follow us on Twitter and LinkedIn.

Revenue Analytics embraces diversity and is an equal opportunity employer. We are committed to building a Team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be