Executive Assistant, Customer Success

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Square is looking for an administrative professional to join the Executive Operations team, providing strategic support to the Global Head of Customer Success. These dynamic Square executives lead growing, complex teams on both the product and platform. As their Executive Assistant, your mission will be to amplify the impact and success of these Square executives and their teams, which comprise an essential part of Square's Seller organization.

Square's Executive Assistants are trusted guides for the leaders of our company. We improve efficiency, promote collaboration, and help execute our strategy. We foster culture and community by helping teams connect and hold each other accountable. As a centralized Executive Operations team, EAs report to EA Managers who, in addition to supporting Square executives of their own, provide their EA reports with specialized guidance that only a fellow, accomplished Square EA could offer. We embrace and promote a team-first mentality in all aspects of our work.

You Will:

• Manage end-to-end redesign of processes for the team
• Have the unique opportunity to work with the Communications and Engagement team, contributing to the development of innovative projects, coordinating team offsites, and facilitating focus groups
• Be a trusted partner and advisor to executive, attend important meetings, manage agendas, take meeting notes, and track deliverables to execution
• Foster team collaboration, communication, and shared learning, and identify opportunities for operational improvement across the organization
• Plan and execute in collaboration with the engagement team large-scale team events, town hall meetings, and leadership off-sites
• Be a sounding board and trusted partner to your executive client by building trust
• Provide dedicated administrative and strategic support to a Square executive within Block, maintaining a very complex and dynamic calendar requiring thoughtful collaboration with other executives, teams, partners, and EAs
• Represent the executive, team and brand across the org, through trusted partnership with executive
• Build relationships across your executive's teams and our centralized EO team
• Project-manage, driving clear and cohesive communications across the executive's distributed team in a remote environment
• Use data and insights to improve your executive client's operations and stay ahead of deliverables

Qualifications

You Have:

• The ability to organize, analyze, and prioritize executive workflows
• 2+ experience working with a large team, ideally in the Customer Success / Service environment
• Full proficiency with Google Calendar, Docs, Sheets, Forms, and Slides
• Strong problem-solving skills, with the ability to adapt to changing circumstances and proactively seek solutions
• 5+ years of experience as an Executive Assistant, Administrative Business Partner, or similar role

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $66.44 - USD $81.25

Zone B: USD $61.78 - USD $75.53

Zone C: USD $58.51 - USD $71.49

Zone D: USD $53.17 - USD $65.00

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

• Paid Life insurance, AD&D, and disability benefits
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Paid parental and caregiving leave
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Healthcare coverage (Medical, Vision and Dental insurance)
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid time off (including 12 paid holidays)
• Learning and Development resources
• Employee Stock Purchase Program

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.