Dsi Medical Customer Success Manager

SUMMARY

The Customer Success Manager is a customer support position suited for an enthusiastic customer focused individual with proven skills working with multiple clients at one time. This position provides day to day support, training while resolving a variety of items for the customers timely and accurately.

Through identification of potential business risks while working collaboratively with assigned customers to increase adoption and usage of DSI?s services. Requires a basic understanding of customer?s expectations and how our services meet them. Requires effective internal functional relationships to deliver desired results to customer.

OFFERINGS

• Comprehensive Benefits Package
• Competitive Compensation Package
• 401K
• Tuition Reimbursement

STATUS: Full-time

LOCATION: Remote

DEPARTMENT: DSI Medical

SCHEDULE: Mon-Fri

ATTRIBUTES

• Ability to travel domestically as needed
• Experience within the drug and alcohol testing industry preferred
• Five (5) years? experience in Customer Service or Sales environment required
• Bachelor?s Degree in Business or related field preferred

RESPONSIBILITIES

• Team. Contributes to the success of the team by working cooperatively and collaboratively, participating in cross-training experiences and providing back-up for other Customer Success/Sales team members. Contributes through proactive communication as well as participation in process improvement activities both inter-team and cross-functionally within DSI.
• Client Management. Develops and maintains relationships key stakeholders within the customer organization. Consultative and proactive management which includes call frequency, data analysis, tactical planning, direct customer engagement, and delivering organized, professional business review meetings to strategize with customers on a scheduled basis. Routinely solicits and analyzes needs, confirming satisfaction, introducing new services and products, and manages new sales opportunities appropriately
• Customer Advocate. Voice of the customer in all DSI related items. Advocate for the customers? needs to ensure expectations are met to retain and grow revenue. Provides program implementation, training and support for assigned customers