Digital Health Coach Jobs

Our Story

Complex conditions like COPD and congestive heart failure (CHF) are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.

At NuvoAir we believe people deserve a better healthcare experience.

Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. This model not only helps patients in their homes, it also supports patients through our clinical trial partners.

Living our Company Values

• Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development
• Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit
• Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage
• Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth
• Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients

Where you’ll see your impact

As an exceptional Health Coach, you’ll be responsible for onboarding and supporting patients using the NuvoAir Home technology for remote (home) monitoring as well as coaching members to set and achieve health goals. This is very much a relationship-focused position designed to help our clinical partners and patients leverage our platform to its greatest extent. Our mission is to support people with long term respiratory conditions to engage in self monitoring of health, to understand their health data and to use data to have collaborative conversations with their healthcare teams. As a health coach with expertise in supporting behavior change, and a passion for digital health, you will be pivotal in helping our users to engage with their health data and use it to influence their health related behaviors.

This role is remote & based from home. You may on occasion be asked to attend meetings or training in person.

What you’ll be responsible for

• Assisting users with their digital abilities, providing trouble-shooting and basic tech support (such as resetting passwords and navigating the app and website) when required
• Working closely with NuvoAir respiratory therapists, nurses, and other team members to coordinate care, provide warm handoffs, and escalate issues to appropriate team members
• Enabling users to engage in self monitoring and coach them to better understand their health and health data
• Actively participating in process improvement and measurement of change
• Actively engaging with users via a variety of communication tools including telephone, email, text, video calling to provide feedback and support, answer questions, share resources, and hold users accountable to their goals
• Actively engaging users in positive health related behaviors such participating in physical activity, healthy diet, managing stress, coping with illness and setting achievable health goals
• Maintaining compliance with data security and privacy regulations pertaining to HIPAA
• Liaising with external clinical teams to inform them of the patients’ progress with the technology and to support them to maximize the potential of the NuvoAir Home platform in their setting
• Supporting users to onboard to the NuvoAir Home App and achieve high quality data capture in the home setting with a focus on spirometry, pulse oximetry, activity tracking, and symptom monitoring

This may be a fit if you have

• Must have a warm, friendly, engaging and positive personality
• Must be comfortable with innovation, process improvement, and a rapid pace of change
• Experience providing care for another person, either professionally or outside of work
• Must possess experience with health coaching and be able to educate team members, patients, and caregivers using behavior change techniques, such as motivational interviewing
• Experience with customer service, preferably in healthcare
• Experience in and comfortable working via a range of virtual and remote communication tools such as phone, email, text, and using Google Meet, Zoom and other platforms
• Experience and comfort working with mobile software applications and technology

You’ll love us because:

• Retirement plan + company match
• Equity that’s venture-backed by top, global VCs - when we win, we win together
• As a remote-first company with hybrid options, we are set up to hire in the following states: MA, GA, NJ, PA, NH, FL, TX, CO, NC
• Competitive salary - an annual market rate review ensures our compensation bands align with Series A market salaries
• Flexible work environment - there’s no “standard” 9-5 here
• Annual Learning & Development stipend - your professional growth is important!
• Unlimited PTO - take time to recharge when you need it
• Medical, Dental, and Vision benefits - so you can take care of yourself and your family
• Mission driven culture that’s recognized by “Best Places to Work” awards
• A global, diverse team that works hard without taking ourselves too seriously

Building a diverse team is critical to our success:

At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.

What to expect from our interview process:

Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!