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Join Our Talent Community As An Online Behavioral Health Coach!
Company | Headspace |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Mental Health Care |
Expires | 2023-08-24 |
Posted at | 9 months ago |
Join our Coach Talent Community to express interest in future coach role openings as well as to receive communication from Headspace (formerly Ginger) to stay up to date on new initiatives, webinars, job openings, and more! You can expect to hear from us about once a month in your inbox. In the meantime, check out this page to learn more about what it is like to be part of the Headspace care team.
- We are unable to hire licensed clinicians for this role or individuals 12 months from receiving licensure. Additionally, we are also unable to provide any type of clinical supervision towards licensure.
- We are unable to employ candidates residing outside of the US. Due to the nature of healthcare services provided to our customers, partners and members, all work must be provided in the U.S. Data, specifically personal health information may not be accessed, disclosed or used outside of the U.S. Please note that the U.S. is limited to the 50 states of the United States -- it does not include U.S. territories like Puerto Rico.
- We provide 24/7 support to our members, this means coaches are assigned to work up to 5 holidays per year.
- Headspace also provides support to French or Spanish speaking members and has bilingual French/English and Spanish/English speaking coaches on it’s team. If you are interested in being a bilingual coach you will be required to provide text-based coaching to members in both languages, depending on member demand and scheduling. Although bilingual coaches are being hired to support the French Program or Spanish Program, due to high demand, they will be called on to provide regular coaching to our English- speaking general audience as well
- D1: Wednesday through Saturday 10pm - 8am PT (1am - 11am ET)
- D2: Sunday through Wednesday 10pm - 8am PT (1am - 11am ET)
- B2: Wednesday, Thursday, Friday, Saturday 2pm - 12am PT (5pm - 3am ET)
- C1: Wednesday & Thursday 2pm - 12am PT (5pm - 3am ET) AND Saturday & Sunday 6am - 4pm PT (9am - 7pm ET)
- B1: Tuesday, Wednesday, Thursday, Sunday 2pm - 12am PT (5pm - 3am ET)
- C2: Monday & Tuesday 2pm - 12am PT (5pm - 3am ET) AND Saturday & Sunday 6am - 4pm PT (9am - 7pm ET)
- B3: Monday, Tuesday, Friday, Saturday 2pm - 12am PT (5pm - 3am ET)
- Assess risk in the moment with members using the Columbia-Suicide Severity Rating Scale (C-SSRS), taking the appropriate next steps and escalating care as needed.
- Collaborate through notes with member's Clinical Team to collaborate on their care plan
- Attend and respond to multiple tasks, situations and responsibilities simultaneously throughout your shift
- Coaching support around a variety of topics such as depression, anxiety, stress management, relationships, communication, and career
- Maintain accurate and timely documentation and paperwork (I.e. assessments, care plans, daily notes and other required paperwork)
- Carry a full, active caseload of members and complete intakes of new members
- Excellent communication, writing and typing skills (spelling, grammar, syntax)
- Are able to remain calm under pressure and multi-task when necessary
- Have the ability to create a sense of warmth, openness, and calmness through text-based chat
- Are open to receiving and providing constructive feedback
- Have the ability to relate to others and connect quickly
- Work well within a team and demonstrate exceptional interpersonal skills with colleagues
- Are adaptable and comfortable with ambiguity, novel situations and change
- Excel at empathetic listening, building strong rapport through text-based chat, and providing compassionate support throughout the process of personal growth
- Are resilient
- Are a strong critical and creative thinker
- Are comfortable and have demonstrated experience with using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly
- Are a culturally responsive provider, open to and capable of working with diverse populations
- Can recognize and respond to implicit meaning in text/ chat form
- Express ideas without too much searching for vocabulary or expressions
- Understand a wide range of longer and more demanding texts
- Create well-structured and detailed texts on complex topics
- Effectively use the language for social, coaching and professional situations
- Fluency in Google Suite
- MA degree in psychology-related field OR coaching certification from an accredited training program (as approved by the NBC-HWC)
- Currently we are unable to hire any coaches without a master's degree or a coaching certification
- A minimum of two years of relevant experience, 6 months of which must have occurred with direct supervision, under a qualified, credentialed or licensed supervisor.
- Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc.
- Have worked with a text-based platform providing care in the past
- Experience with triage and working within a team-based care model
- Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace Health. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.
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