Certified Health Coach Jobs

Job Summary:

The Certified Health Coach is part of a multi-disciplinary team that is responsible for improving both the individual health and wellness of program participants and the overall health status of a client's population. The Certified Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them "at risk" of developing chronic or disease conditions. The Certified Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / elimination of identified risk factors. A Certified Health Coach is supervised by a Manager Coaching Operations.

Essential Job Functions:

• Note and track the members' progress and efficacy of program
• Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses and external vendors.
• Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program
• Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers.
• Participate in daily and monthly meetings for updates and to present findings and insight
• Participating in the following types of telephonic calls:
• Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call
• Caseloads may be a 1:1 model or team based. This is determined by the business/client need.
• Adhere to a schedule and caseload to support success and connectivity of member interaction.
• Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life

Specific Skills/ Attributes:

• Ability to learn and effectively utilize documentation software to record interactions with members and to communicate directly with them via chat
• Enthusiastically inspires members to change behaviors and to see possibilities
• Understand directions and communicate/respond to inquiries
• Ability to coach effectively using motivational interviewing
• Attention to detail when documenting interactions with participants
• Effective interpersonal and communication skills required
• Flexibility to work any shift (typically an evening shift) or change shifts based on business needs. This also includes availability to work rotating Saturdays

Qualifications:

• Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.)
• Proficiency in computer data entry and Microsoft Office
• Ability to multitask with members and operationally with managers and support staff
• Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired
• Hard-wired internet connection is necessary as WIFI is not permitted
• Active board certification in Wellness Coaching from NBHWC
• Ability to work independently and prioritize a moderate workload with minimal supervision
• Experience with benchmarks and contact center metrics preferred, including adherence to schedule
• Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
• Adaptability to schedule changes on an as-need basis
• Experience with using chat to deliver coaching sessions a plus