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Senior Desktop Support Analyst Jobs

Desktop Support Analyst Jobs
By Comtech LLC At New York, NY, United States
Working with and/or knowledge of remote desktop tools.
Providing IT support via phone, remotely, email and in-person.
Diagnose, maintain, and support systems and peripherals.
Assist with IT technical support duties.
Image, install, and configure desktops/laptops.
Install software and peripheral devices (printers, scanners, and other hardware).
Desktop Support Analyst Jobs
By Newance At Newark, NJ, United States
Perform user and asset management tasks
Escalate problems (when needed) to 3rd party vendors, team leader, or manager, and track until resolution
Minimum of 5 years of experience as a Desktop Support Analyst or comparable support position
Excellent oral and written communication skills
Knowledge of Active Directory, Networking, MS Exchange, MS Office, Printers, Mobile Devices
CompTIA A+ / Network + or MCP Certifications
Desktop Analyst Jobs
By The Hire Connection At Lawrence, MA, United States
Collaborate with the IT team to troubleshoot and resolve hardware, software, and network-related problems, both remotely and on-site.
Contribute to the development and maintenance of IT documentation, including procedures, guidelines, and knowledge base articles.
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Minimum of 2 years of experience in IT support and network administration.
Basic to intermediate networking knowledge with the ability and interest to learn and specialize in Cisco Meraki technologies.
Familiarity with the Cisco Meraki dashboard, wireless technologies, and cloud-managed network devices is a plus.
Desktop Analyst Jobs
By Infusive Solutions, Inc. At New York City Metropolitan Area, United States

Salaries are competitive with bonuses and great benefits.

Would you like to hear more?

Desktop Support Analyst Jobs
By R4Solutions Inc At Lafayette, Indiana Metropolitan Area, United States
-Hands on experience as deskside/Onsite support/local IT engineer.
- To allocate more complex support issues to the IT Manager
- Relevant Desktop Support experience within a commercial environment
- Good knowledge of Windows 2003 / 2008 Server
- Strong knowledge of Windows XP / Vista / Windows 7
- A thorough knowledge of MS Office Suite
Desktop Support Analyst Jobs
By KeyBank At , Shelton, 06484 $50,000 - $76,000 a year
Possess an associate degree in computer science and/or business, or the work experience equivalent
Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff.
Demonstrate functional knowledge of information security and best practices
Possess excellent customer service skills
Provision applications using Microsoft System Center Configuration Manager (SCCM)
Communicate using excellent grammar and listening skills
Desktop Support Specialist (Intermediate Or Senior)
By Teacher Retirement System of Texas At , Austin, 78701 $54,447 - $70,422 a year
Answers and logs TRS user support calls utilizing Service Desk management software.
Performs system management using Active Directory, Group Policy, SCCM, VMware and other agency tools.
Answers and logs TRS user calls utilizing Service Desk management software.
Responsible for the resolution of escalated issues of higher difficulty; referring only the most complex issues to management.
Performs system management using Active Directory, Group Policy, PowerShell, SCCM, and other agency tools.
Experience with one or more of the following: System Center Configuration Manager, PowerShell scripting, or McAfee Endpoint Encryption.
Desktop Support Analyst Jobs
By Beacon Hill Staffing Group At Columbus, OH, United States
3+ years of experience in a Technical Support or Desktop role
Experience with Windows 10 and Mac operating systems
Experience troubleshooting Office 365 issues
Experience with Executive level support
Experience with Active Directory and new user setup
Experience documenting user issues within a ticketing system
Senior Desktop Support - Vulnerability Management Specialist
By Hancock Whitney At , Baton Rouge, La
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
Develops in-depth knowledge of the information needs of the business unit and pursues the technical skills to support those needs.
Develop in depth knowledge of database and database structures to provide application support for the business units.
Develops in-depth knowledge of applications used by other business units as assigned.
High level knowledge of Microsoft Office products including Microsoft Word, Excel, Access, PowerPoint, and Outlook email program
Mastery of the desktop operating system and as knowledgeable about the applications as the business unit that uses it.
Desktop Support Analyst Jobs
By Infusive Solutions, Inc. At New York City Metropolitan Area, United States

I spoke at length with the SVP of IT that I have known for years who works for an awesome financial firm that treats all its employees with respect and believes that working together as a team is the ...

Desktop Support Analyst Jobs
By Robert Half At Maple Grove, MN, United States
Provides input for IT asset management process including tools, procedures,
2+ years of corporate experience providing technical support to users in person and over the phone
Experience troubleshooting and resolving computer hardware, software, and technical
Resolve information technical issues via e-mail, phone, and walk-up with an emphasis on resolving the issue
Provides first and second level technical support for end user hardware devices and Microsoft Office suite
Participate in 24X7 on call rotation.
Desktop Support Analyst Jobs
By GreySource At Cynthiana, KY, United States
Good time management and self-direction skills necessary.
Make use of technical skills, knowledge database, and other ITRC resources to resolve problems and escalate problems appropriately.
Applicant must have experience supporting Outlook, Windows, Word, Excel, and other desktop applications.
Microsoft and CompTIA certifications are preferred.
Gather/Capture client and problem information
Assist in the creation/maintenance of documentation.
Desktop Support Analyst Jobs
By R4Solutions Inc At Munster, IN, United States
·Offer Customer Service, Problem-Solve Computer Issues,
Hope you are doing well!
·Due to their vital role in supporting businesses, they may be required work nights or weekends.
·Deskside support technicians take repair requests in in person and by email, phone, or live chat.
·Provide Hardware and Application Support, Install Software Upgrades, Create and Maintain Documentation.
Earliest Available date to start:
Desktop Analyst Jobs
By ConglomerateIT LLC At United States
• Experience with MECM/SCCM management technologies
Manage desktop systems using MECM/SCCM management technologies.
• Strong experience with data analytics, MS Excel pivot tables and formulas, and other related tools
• Strong experience in analyzing IT software, reporting findings, and formulating recommendations for application rationalization.
• Strong experience with PowerShell, SQL, and PowerBI
Conduct data analytics using MS Excel pivot tables, formulas, and related tools.
Desktop Support Analyst Jobs
By Apex Systems At Denver Metropolitan Area, United States
•Basic knowledge of Active Directory, GPO’s, and Workstation management software, as it relates to users & workstations.
•Demonstrates effective troubleshooting and problem-solving skills.
AT LEAST 6+ months of relevant/recent work experience up to 3 years
3+ Years of relevant/recent work experience
Can work out of one of the following locations: Lousiville, Littleton, Centennial or Denver.
Drug Test and Background check required
Desktop Support Analyst Jobs
By R4Solutions Inc At Dyer, IN, United States
·Offer Customer Service, Problem-Solve Computer Issues,
Hope you are doing well!
·Due to their vital role in supporting businesses, they may be required work nights or weekends.
·Deskside support technicians take repair requests in in person and by email, phone, or live chat.
·Provide Hardware and Application Support, Install Software Upgrades, Create and Maintain Documentation.
Earliest Available date to start:
Desktop Support Analyst Jobs
By Skyward Specialty Insurance At Houston, TX, United States
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar qualifications are a plus.
Identify opportunities to improve processes, streamline support procedures, and enhance the end-user experience.
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Proven experience as a Desktop Support Analyst or in a similar technical support role.
Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and software installation/configuration.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and experience troubleshooting network connectivity issues.
Desktop Support Analyst Jobs
By VeriiPro At San Antonio, TX, United States
Understanding of Active Directory and user account management.
Knowledge of remote support tools and techniques.
Assist end-users with technical inquiries, problems, and requests, both in-person and remotely.
Document support activities, solutions, and knowledge base articles for future reference.
Strong knowledge of desktop operating systems (e.g., Windows, macOS) and software applications.
Experience in troubleshooting hardware and software issues in a desktop computing environment.
Desktop Support Analyst I
By Experis At Raleigh, NC, United States
A+ Certification or comparable on-the-job experience.
Resolve end user IT issues desk-side or using remote tools
Onsite (flexible hybrid) in Raleigh, NC
Prepare and configure client systems for install and delivery.
Install appropriate software on systems as required.
Provide support to end users for Desktops, Laptops, peripherals, Microsoft Windows OS, MacOS and various software.
Desktop Support Analyst Jobs
By Morph Enterprise At Washington DC-Baltimore Area, United States
Minimum Education/Certification Requirements: Bachelor’s degree in IT or related field or equivalent experience.
Bachelor’s degree in IT or related field or equivalent experience – Required – 7 Years
Provide desktop support both remote and/or deskside using OCTO's designated tools for technical support. – Required – 3 Years
Comprehensive knowledge of Office 365 services to include: Sharepoint, OneDrive, OneNote, Teams and Skype – Required – 3 Years
Skilled with Active Directory – Required – 2 Years
4. Provides desktop support both remote and/or deskside using OCTO's designated tools for technical support.

Are you an experienced Senior Desktop Support Analyst looking for a new challenge? We have an exciting opportunity for you to join our team and help provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, installing and configuring systems, and providing training and support to users. If you are looking for an opportunity to use your technical skills and experience to make a difference, this is the job for you!

Overview:

A Senior Desktop Support Analyst is responsible for providing technical support to end users in a corporate environment. This includes troubleshooting hardware and software issues, installing and configuring systems, and providing technical support to users. They must have a strong understanding of computer systems, networks, and software applications. They must also be able to communicate effectively with users and provide excellent customer service.

How To Become an Senior Desktop Support Analyst:

To become a Senior Desktop Support Analyst, you will need to have a strong understanding of computer systems, networks, and software applications. You should also have experience in customer service and technical support. You may need to obtain certifications in specific software applications or operating systems. Additionally, you should have excellent communication and problem-solving skills.

Senior Desktop Support Analyst Skills:

• Technical Support: The ability to troubleshoot hardware and software issues, install and configure systems, and provide technical support to users.
• Communication: The ability to communicate effectively with users and provide excellent customer service.
• Problem-Solving: The ability to identify and resolve technical issues quickly and efficiently.
• Knowledge of Computer Systems: A strong understanding of computer systems, networks, and software applications.
• Certifications: Certifications in specific software applications or operating systems may be required.

What is Senior Desktop Support Analyst Knowledge?

• Operating Systems: Knowledge of Windows, Mac OS, Linux, and other operating systems.
• Networking: Knowledge of networking protocols, such as TCP/IP, DNS, DHCP, and other networking technologies.
• Security: Knowledge of security protocols and best practices.
• Software Applications: Knowledge of common software applications, such as Microsoft Office, Adobe Creative Suite, and other software applications.

What is Senior Desktop Support Analyst Responsibilities?

• Troubleshoot hardware and software issues.
• Install and configure systems.
• Provide technical support to users.
• Monitor system performance.
• Maintain system documentation.
• Perform system upgrades.
• Create user accounts.
• Provide training and support to users.

What is Senior Desktop Support Analyst Experience?

• Previous experience in technical support or customer service.
• Experience with computer systems, networks, and software applications.
• Experience with troubleshooting hardware and software issues.
• Experience with system installation and configuration.
• Experience with system upgrades and maintenance.

What is Senior Desktop Support Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Certifications in specific software applications or operating systems may be required.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.

Senior Desktop Support Analyst Education:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Certifications in specific software applications or operating systems may be required.
What tools help Senior Desktop Support Analyst work better?
• Remote Desktop Software: Remote desktop software allows Senior Desktop Support Analysts to access and troubleshoot user systems remotely.
• Monitoring Software: Monitoring software allows Senior Desktop Support Analysts to monitor system performance and identify potential issues.
• Automation Software: Automation software allows Senior Desktop Support Analysts to automate routine tasks, such as user account creation and system upgrades.
Good tips to help Senior Desktop Support Analyst do more effectively?
• Stay organized: Keep track of user requests and prioritize tasks to ensure that all requests are addressed in a timely manner.
• Stay up to date: Keep up to date with the latest technologies and software applications to ensure that you are able to provide the best possible support.
• Communicate: Communicate clearly and effectively with users to ensure that they understand the solutions you provide.
Common Senior Desktop Support Analyst interview questions?
• What experience do you have in technical support?
• What is your experience with computer systems, networks, and software applications?
• How do you troubleshoot hardware and software issues?
• How do you handle customer service issues?
• What certifications do you have?
• What is your experience with system installation and configuration?
• How do you handle system upgrades and maintenance?
• What tools do you use to monitor system performance?
• How do you handle user training and support?