Front Desk Attendant Jobs

The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Front Desk Customer Service

• Checks in members and verifies membership; signs up members for group fit or ultimate classes.
• Addresses members’ questions or direct them to the appropriate individual for better assistance.
• Warmly greets members and guests as they enter and leave the club.
• Responds professionally to requests and inquiries from guests, members, and staff.
• Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals.
• Registers prospective members and directs them to the membership department.
• Provides information to members regarding special club events.
• Rings up purchases on the POS system and provides accurate change.
• Sells supplements, apparel and other UFC GYM retail items to members.
• Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.
• Immediately reports or escalates to management any unsafe conditions or emergency situations.

Administrative

• Keeps front desk and lobby neat and clean at all times.
• Performs opening and closing procedures for the front desk, as assigned.
• Assist with inventory or product pricing, as needed.
• Calls all past due members regarding late dues and down payments.
• Attends monthly meetings or other scheduled meetings.

ORGANIZATION RELATIONSHIPS: The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team.
REQUIRED QUALIFICATIONS:

• Understands and follows oral and written instructions
• Occasionally lift and/or move up to 25 pounds
• Possess strong interpersonal and communication skills, including telephone etiquette
• Must be a team player and possess a can-do attitude
• Adhere to meal and rest break periods and must clock in and out for all shift times
• High school diploma or GED required.
• Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry
• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl
• Basic computer skills
• Current CPR/AED certification
• Ability to stand and remain on your feet for a full shift
• Minimum experience:
• Minimum certifications/educational level:
• Able to multi-task and perform tasks with accuracy and attention to detail
• Knowledge, skills & abilities:
• Experience with multiple phone lines preferred
• Possess a strong customer service focus
• Physical Requirements:

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
Base compensation may vary based on location, skills, and other related factors.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.