Hotel / Resort Front Desk Agent

Some of our benefits include:

• Medical, Dental, Vision, Life Insurance
• Free golf for employee plus 1 guest* (restrictions apply)
• Voluntary Participation in FSA Spending Account & Retirement Savings Plan

Position Overview

Greet guests with a friendly and sincere welcome to ensure they have an exceptional experience.

Duties And Responsibilities

• Provide Concierge services to recommend and assist with dining reservations, transportation, local activities and all guests inquiries and requests.
• Register guests into the Opera PMS system, verifying reservation, address, and credit information. Accept payment for guests accounts both at the time of registration and at checkout.
• Additional duties as necessary and assigned.
• Post miscellaneous charges as requested.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Greet guests upon arrival with a warm and sincere welcome.
• Escort guests to their rooms in the event that a bellman is not available and if time permits.

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principle duties outlined above.

Supportive Functions

In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of The Ranch:

• Assist the bellman in storing any luggage.
• Additional duties as necessary and assigned.
• Handle mail, packages, and facsimiles.
• Create reservations for guests who are at the desk or who call in after hours.

Required Experience

Requirements For The Position

Education And Licensing

High school or equivalent education required. Bachelors Degree preferred.

Skills And Experience

Previous Front Desk at Luxury or Boutique Hotel or Resort and previous customer service experience required. Ideal candidate will have experience with Opera PMS system.

Grooming

All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards.

Competencies

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Ability to solve problems and make rational decisions. knowledge of The Ranch operations, its services, and facilities.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must possess basic computational ability. Must possess basic computer skills.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.

Physical Demands

• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Most work tasks are performed indoors. Temperature generally is moderate and controlled by The Ranch environmental systems.
• Requires manual dexterity to use and operate all necessary equipment.
• Must be able to exert well-paced ability in limited space.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Must be able to exert well-paced ability to reach different outlets and other departments of The Ranch on a timely basis.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.

Other

Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch. In addition, attendance is required at all scheduled training sessions and meetings.

Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranchs facilities. Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of team members under his/her supervision.

Flexibility with working hours and on-call rotation.

Keyword: Front Desk, Customer Service, Hotel, Luxury, Hospitality, Reservations, Boutique Hotel, Resort