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Department Assistant-24/7 Recognition – 24/7 Recognition

Company

Eisenhower Health
Address Rancho Mirage, CA, United States
Employment type FULL_TIME
Salary
Category Hospitals and Health Care
Expires 2023-06-12
Posted at 1 year ago
Job Description

Preferred: Associates or B.A. degree
  • Ages of Patients
  • Required: Highschool, GED or Higher Level Degree
  • N/A
  • N/A
  • Licensure/Certification
  • Minimal/No Potential
  • Reports to
  • This position is responsible for the clerical duties of the 24/7 Services department including assisting with the scheduling of appointments and test for the 24/7 patients. Is the administrative support for EPIC. This position plays a critical role in recognizing donors who make significant contributions to Eisenhower Medical Center.
  • Job Objective: A brief overview of the position.
  • Qualifications
  • Experience
  • Blood Borne Pathogens
  • Required: Two (2) years Healthcare experience and Two (2) years Administrative Experience
  • N/A
  • Supervises
  • Director, 24/7 Services
  • Education
  • Assist 24/7 patients navigate Epic “My Chart”.
  • Collects patient information, CDs, films etc and send them wherever needed.
  • Assure patients and/or families have information to contact 24/7 Services.
  • Calls patients for availability and scheduling.
  • Assist with workflow for 24/7 Queue Management.
  • Verifies and accurately enters and updates patient information while registering as per departmental guidelines.
  • Responsible for communications/arrangements for 24/7 hospitality.
  • Order department supplies.
  • Responsible for pickup/delivery of packages/FedEx on campus.
  • Acts as direct liaison for all 24/7 patients.
  • Identifies patients through use of proper method of retrieving patient history/information to avoid creation of duplicate Medical Records for additional patient visits.
  • Assist’s RN’s and physicians with Epic “Care Everywhere”.
  • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
  • Schedules outpatient testing and/or procedure appointments with appropriate departments.
  • Assist 24/7 patients navigate email encryption issues.
  • Essential Responsibilities
  • Prepares typed schedule for patients with multiple appointments.
  • Responsible for incoming phone calls and routing as needed.
  • Responsible for scheduling office maintenance.
  • Direct liaison for maintenance/care of 24/7 vehicles.
  • Performs other duties as assigned.