Demand & Supply Specialist (Supply Chain)

Blue Bottle Coffee is a passionate and growing team of hundreds around the world, united by the simple purpose of connecting the world to delicious coffee. We roast across the globe, make delicious drinks, clean up after ourselves, bake cookies, get change at the bank, and say please and thank you. We’re an impossibly eclectic group of coffee experts, artists, writers, sensory scientists, bakers, designers, and all-around dreamers, who also happen to be some of the most hard-working and talented in the business. Join us.

• This is a remote-based position with a requirement for employees to be based in one of the following six metropolitan areas:

New York

DC

Boston

Chicago

Northern California

Southern California

About The Job

Blue Bottle Coffee is looking for a skilled and motivated Demand & Supply Specialist to join our US Supply Chain team. This role reports to the Manager, Demand and Supply Planning within the Supply Chain organization and is responsible for developing and managing a robust Cafe Allocation framework and process, analyzing SKU-level inventory levels in order to maximize sales and improve inventory productivity across all locations.

Our Supply Chain teams are actively engaged in supporting our business teams in successfully delivering to our guests day in and day out. You will be responsible for omni-channel allocation including our warehouses and retail cafes. Additionally, you will support the execution of high-quality forecasts that incorporate historical data, business insight, and cross-functional inputs in order to elevate Blue Bottle’s ability to share delicious experiences with our guests.

This scope will span the full range of merchandise and supplies, with the goals of enabling product availability, smooth operations, and optimizing supply and inventory. This is a highly integrated and connective position and you will bring your collaboration capabilities to ensure successful work with stakeholders across our Cafe, Ecommerce, and CPG channels.

The Supply Chain group is a core piece of our Operations organization driving local and global processes, key strategic initiatives, and building the Supply frameworks needed to deliver our strategic plans. It is focused on ensuring we have the right things, in the right place and at the right moment to help our teams succeed - and all while looking for continuous process and economic improvement and keeping our exceptionally high quality. This team provides a key operational heartbeat for Blue Bottle - come and help us make it even better.

You Will

• Build Cafe Allocation Tools and continuously strive for efficient improvements around this new process to optimize inventory levels, reduce costs, and support sales for US Market (75+ Cafes)
• Assess daily and weekly data to monitor trends and determine optimal flow allocation of supplies to support cafe channel operations and minimize stockouts
• Set performance benchmarks and actively measure results using data from data systems and tools, monitoring trends in deviations from forecast and driving corrective action - additionally, manage metrics for continuous improvement across the end-to-end business process
• Build positive team relationships to inspire trust and teamwork - partnering with Cafe Operations, Retail, Online, Accounting, PPM, and Product Managers to drive results
• Partner with Supply Chain to balance inventory across our regional warehouse centers and roasteries
• Understand inventory level turns based on cafe-level capacity constraints, seasonality, and promotions
• Manage inventory levels by location + tiers and develop inventory requirements by store + tiers utilizing analysis of geographic store performance and regional volumes. Develop min and max levels per sku and develop new release and replenishment category models

You Are

• Exceptionally curious and interested in learning, comfortable with ambiguity and moving forward despite uncertainty
• Proactive and always looking for improvement opportunities
• Comfortable balancing and compiling multiple data systems
• Able to plan and organize a complex task or project from start to finish, detail-oriented, comfortable synthesizing both quantitative and qualitative data
• Takes ownership and accountability of role
• A clear and effective communicator in your conversations, written communications, and presentations
• Team player but can also work independently
• Ability to multi-task and handle many competing demands, prioritizing and clearly communicating needs and timelines with your manager and stakeholders

You Have

• Strong analytical acumen and skill set, including the ability to recognize trends and patterns within a large and complex data set
• Last but not least, a deep love for great coffee, food, and exceptional guest experiences
• Advanced Excel skills
• Exceptionally clear and compelling verbal, visual, and written communication skills in English
• Proven ability to understand and apply retail math, planning, and forecasting processes, and financial metrics
• Experience in managing and supporting end-to-end business processes and helping teams use them productively
• 2+ years of experience in order management, replenishment and allocation (ideally with CPG or Retail company)
• Experience with ERP, WMS, Sales data systems (Netsuite, Coupa, BI Dashboards preferred)

A Few Benefits We Offer

• Health, dental, and vision for eligible employees on day one
• Paid Time Off
• Free drinks at any of our cafes and a complimentary bag of beans to take home each week
• 401(k)
• Discounts on any Blue Bottle food items and merchandise
• This is an hourly non-exempt position with a minimum rate of $25/hr. This salary is a good-faith estimate for this position. The final salary offer will be determined after reviewing relevant factors, which include a candidate's qualifications and experience, where appropriate

Physical Requirements

• Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication
• Expressing or exchanging ideas by means of the spoken word
• Environment: This role is protected within a building, but may be exposed to mild changes in temperature with heating or air conditioning
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Occasionally walking, climbing stairs and standing occur in this role
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and writing documentation
• Making substantial movements (motions) of the wrists, hands, and/or fingers

This role requires travel up to 5%. Additional walking, stooping, sitting, and mobility may be required. Exposure to outside environmental elements may be experienced due to travel through airports, airplanes, and in between facilities

At Blue Bottle Coffee, you’ll be a vital part of our guests’ experience and a crucial link in delivering the most delicious coffee we can find to every person who walks through our doors, whether in person or online. If you’re ready to bring beautiful and thoughtfully rendered experiences to life, please apply and join us.

Blue Bottle is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create conflicts of interest.

We will consider for employment qualified applicants with arrest and conviction records.

We participate in E-Verify. We will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.