Customer Support Manager I

Tessian protects every business’s mission by securing the human layer

The Tessian Cloud Email Security platform helps enterprises defend against email attacks, protect against data loss and respond to security incidents more efficiently. By combining artificial intelligence with an understanding of employee email behavior, Tessian is able to prevent complex email attacks and data loss incidents that evade Secure Email Gateways and the built in security controls of M365 and Google Workspace.

The world's largest banks, healthcare organizations, hedge funds and law firms all use Tessian to secure their email environments, data and people whilst saving their security team time. In 2022 alone, Tessian prevented hundreds of thousands of business email compromise attacks, data loss incidents and saved hundreds of hours of work for security teams.

Tessian is headquartered in London and Boston with 200+ employees globally and has raised over $120m in venture capital funding from world leading investors like Sequoia, Accel, Balderton, March, Citi and Okta. Tessian was recognized as one of Fast Company’s Most Innovative Companies for 2022.

More information can be found at www.tessian.com.

Customer Support Manager I at Tessian

Our Support team solves problems. They work closely with customers, commercial teams and engineers to ensure we’re removing any potential friction from our customers’ use of our product and preventing security events as soon as possible. Crucially they take charge of the proactive investigation and steps to avoid issues before they emerge.

As a Customer Support Manager I, you'll be responsible for providing exceptional services to our customers across all elements of their journey with Tessian, including supporting pre-sales activities, onboarding and ongoing support.

This is an amazing opportunity to join an expanding team, develop deep product knowledge and have a meaningful impact on our customers. In a truly cross-functional role, you’ll work very closely with the Product, Engineering and Commercial teams across the globe to develop, create and deliver best-in-class customer experiences at all stages of the customer journey.

You'll be a technical problem-solver with previous experience in a client facing support role and can work collaboratively internally (with both commercial and technical teams) and externally (from senior stakeholders to IT professionals). You’ll be high energy, organized and have amazing communication skills. You'll have a strong aptitude and experience in working in B2B SaaS technology, with a strong desire to further your craft and support the team around you.

Responsibilities:

• Work closely with our Sales teams to shape the solution for prospective customers
• Support our global customers solve challenges with the Tessian platform
• Roll-out new product functionality to existing customers
• Develop our service offering for our customers

Qualifications:

• Proven track record of working in a high pressure environment
• Is passionate about creating amazing experiences for customers
• Scientific, mathematical or technology based degree background
• Exceptional communication skills
• Interest in cybersecurity
• Proactive and commercial mindset, constantly exploring new opportunities for improvement
• Supported enterprise sales teams in fast growth environments
• Loves working with technology and is capable of understanding complex issues
• 3+ years experience in a technical support role, ideally supporting a B2B SaaS technology

If you're not sure that you exactly fit all of the above criteria, please do get in touch anyway. We're always willing to speak to great candidates even if you don't feel you meet every criteria listed!As a human first company, we are committed to creating a diverse, equitable and inclusive environment where all our Tessian's have the opportunity to thrive. We strive for a better Tessian, and a better world. We're working inside and outside Tessian to improve diversity and equity in our industry, and foster an environment where everyone feels a sense of belonging.

Our strategy touches each part of a Tessian’s life cycle, from applicant to employee, ensuring that we keep DEI at the core of every point in our candidate and employee experience. Read more about our DEI commitments here.

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