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Tier 1 Customer Support Specialist Jobs

Tier 1 Payroll Support Specialist
By PrimePay, LLC At , Remote $17 - $25 an hour
Assisting with quarterly and annual reporting requirements
Is a great problem solver and has proven customer service skills
A competitive salary in the $17 - $25/hour range based on experience
Being the primary contact for assigned client payrolls and doing your best to ensure the highest level of client satisfaction
Guaranteeing payrolls are processed timely and accurately
Processing new hires, changes, deductions, etc. for your clients
Customer Support 1 Jobs
By Eyeconic At United States
Typically Has The Following Skills Or Abilities
Online purchasing & e-Commerce knowledge
Prescriptions, Plans, Products, Services, and Procedures
Order Status, Shipping Status, and Stock Availability
Accurate completion of necessary documentation, letters, and forms processing
Quality Assurance testing for company software
Customer Support 1 Jobs
By VSP Global At , $15 an hour
knowledge of Eyeconic systems, Order Management and Salesforce but not required.
Typically has the following skills or abilities:
Online purchasing & e-Commerce knowledge
Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas:
Demonstrated internet knowledge and understanding of basic internet browser settings
Working knowledge of MS Office package
Customer Service Specialist 1 - 5278
By Recology At , Burlingame, Ca
Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
Six months of related experience and/or training.
Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
Demonstrates ability to use computers and technology capabilities.
Implementation Specialist Tier 1 Jobs
By Entrinsik, Inc. At Raleigh, NC, United States
Additional Preferred Skills And Experience
Strong communication and problem-solving skills
Experience with Windows and Linux operating systems
Experience with HTML and JavaScript or similar OOP language
Experience with the Ellucian Colleague schema
Provide technical support to our customers via phone, email, and/or web meetings in a prompt & professional manner.
Customer Support Specialist - Tier I Swing/Night/Weekend Shifts
By Hypori At Austin, TX, United States
An associates degree in computer science or related field or an equivalent combination of education and experience.
Respond to queries on the phone, via email, or through remote access.
At least 1 year experience working as a Customer Support Specialist.
A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
Customer Support Specialist - Tier Ii – Swing/Night/Weekend Shifts
By Hypori At Austin, TX, United States
Bachelors degree in computer science, information technology, or a similar field or an equivalent combination of education and experience
Advanced knowledge of help desk software and remote-access systems
Provide support through the customer support system, over the phone, or via remote access for both on premise and cloud environments
Must have an Information Assurance Technical (IAT) Level 2 (i.e., CCNA Security, CySA+, GICSP, GSEC, Security+, CND, SSCP) certification or higher
3+ years of experience working as a Customer Support Specialist
Strong working knowledge of computer office applications, and operating systems. (Linux, Android, and cloud solutions preferred)
Customer Support Specialist - Tier I – Swing/Night/Weekend Shifts
By Hypori At Austin, TX, United States
An associates degree in computer science or related field or an equivalent combination of education and experience.
Respond to queries on the phone, via email, or through remote access.
At least 1 year experience working as a Customer Support Specialist.
A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
Player Support - Tier 1
By PTW At Maryland City, MD, United States
This position will be fully remote, requiring a working computer and internet connection.**
1-3 years of Technical Support Customer Service experience - experience in a high-volume contact center a plus!
Solid working knowledge of computers, technical hardware, software, gaming consoles, and networks.
Exceptional written and verbal communication skills.
Exceptional soft skills and the ability to show empathy.
Strong work ethic, multi-tasking skills, and adaptability.
Customer Support Specialist - Tier I - Swing/Night/Weekend Shifts
By Hypori At Austin, TX, United States
An associates degree in computer science or related field or an equivalent combination of education and experience.
Respond to queries on the phone, via email, or through remote access.
At least 1 year experience working as a Customer Support Specialist.
A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
Customer Support Specialist - Tier Ii - Swing/Night/Weekend Shifts
By Hypori At Austin, TX, United States
Bachelors degree in computer science, information technology, or a similar field or an equivalent combination of education and experience
Advanced knowledge of help desk software and remote-access systems
Provide support through the customer support system, over the phone, or via remote access for both on premise and cloud environments
Must have an Information Assurance Technical (IAT) Level 2 (i.e., CCNA Security, CySA+, GICSP, GSEC, Security+, CND, SSCP) certification or higher
3+ years of experience working as a Customer Support Specialist
Strong working knowledge of computer office applications, and operating systems. (Linux, Android, and cloud solutions preferred)
Tier 1 Customer Support -(Part-Time Contractor)- Remote
By ExecOnline At United States
Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings
1-3 years of work experience, preferably with a SaaS company or a product/technology division
Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences
Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
Customer Support Specialist - Tier 1 Product Support
By MATRIX Resources At Atlanta, GA, United States
Answer help desk calls and emails to resolve customer problems related to products and experiences.
Ensure the quick response or need for escalation to provide a positive Customer Experience aligned with the company's Core Values.
Maintain and update the customer product knowledge base and training tools/materials.
Excellent communication skills both written and verbal.
Product and/or application support experience
Experience effectively presenting and training customers
Tier 1 Support Specialist Jobs
By PuzzleHR At Wiscasset, ME, United States
A positive attitude and excellent communication skills are essential.
Customer service experience. Phone experience is a plus.
Microsoft suite experience and ability to learn our CRM System.
Answer incoming customer calls for a customer base of 12k+
Follow up with customers as needed.
Review daily alarm activity reports.
Customer Support Specialist - Tier 2
By Formstack At United States
Experience building out a knowledge base
2-3 years of Customer Support/Service in SaaSKnowledge in the following
Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees
Learn the ins and outs of our Formstack products and services
Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support
Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas
Customer Support Specialist 1 Jobs
By Intercom At Chicago, IL, United States
Excellent communication and writing skills, alongside great problem solving abilities
Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
Ambition, eagerness and the will to learn and improve upon your own skills
Previous experience in a troubleshooting environment
Owning customer communications and issues from initial contact until resolution
Passion for talking to customers, paired with a genuine interest in technology
Customer Support Analyst, Tier 1 (Contractor)
By Amplify At United States
Research solutions to customer questions and problems using the company Knowledge Base and other relevant materials.
1+ years experience using Google suite products
1+ year experience working in the Customer Service field
Outstanding written and verbal communication skill
Degree in Computer Information Technology or Education
Experience in a IT/Help Desk Support environment
Customer Support Specialist 1 (Hourly)
By Intercom At Chicago, IL, United States
Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
Excellent communication and writing skills
Ambition, eagerness and the will to learn and improve upon your own skills
Previous experience in a troubleshooting environment
Owning customer communications and issues from initial contact until resolution
Passion for talking to customers all day, every day
Tier 1 Technical Support Specialist
By Fullsteam At , Remote
Fullsteam and its Family of Companies offers a competitive wage as well the following benefits:
Prioritize and manage several open issues at one time.
Document technical knowledge in our internal “answer book”.
Excellent problem solving and communication skills.
Proven experience as a software support provider, IT help desk technician or similar role.
Other employee paid supplemental insurances offered
Customer Support Specialist (Tier 1)
By Ludus At , Remote $40,000 - $48,000 a year
Autonomous decision making — ability to make confident decisions on your own that benefit customers and the team.
Prioritization — ability to prioritize tasks especially those that improve the customer experience and push the company forward.
Must have experience using box office or ticketing software in front-of-house
2-3+ years of customer service experience
Knowledge of customer service principles and practices
Excellent communication skills, both verbal and written

Are you looking for a job that allows you to make a real difference in people's lives? We are looking for a Tier 1 Customer Support Specialist to join our team and provide exceptional customer service to our customers. You will be the first point of contact for our customers, and your job will be to ensure that their needs are met quickly and efficiently. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

Overview A Tier 1 Customer Support Specialist is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, troubleshooting technical issues, and providing product information. Detailed Job Description A Tier 1 Customer Support Specialist is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, troubleshooting technical issues, and providing product information. They must be able to communicate effectively with customers and have a strong understanding of customer service principles. They must also be able to work independently and as part of a team. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of customer service principles
• Ability to work independently and as part of a team
• Knowledge of relevant software and hardware
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training
Job Knowledge
• Knowledge of customer service principles
• Knowledge of relevant software and hardware
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Provide product information and answer customer questions
• Document customer interactions and provide feedback
• Follow up with customers to ensure their inquiries are resolved
• Escalate customer issues to higher-level support when necessary