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Tier 1 Support Specialist Jobs

Support Technician, Tier 1 Jobs
By Fishbowl At Orem, UT, United States
Retains technical skills by keeping abreast of developments in technology and product knowledge
1-2 year of experience in tech industry customer facing role
Strong attention-to-detail and follow-up skills
Strong oral and written communications skills
Handles customer technical support cases through phone, email, and chat submission including troubleshooting, diagnosing, and resolving tickets
Documents all customer communication, steps and actions taken, as well as results and resolutions obtained throughout each interaction
Tier 1 Payroll Support Specialist
By PrimePay, LLC At , Remote $17 - $25 an hour
Assisting with quarterly and annual reporting requirements
Is a great problem solver and has proven customer service skills
A competitive salary in the $17 - $25/hour range based on experience
Being the primary contact for assigned client payrolls and doing your best to ensure the highest level of client satisfaction
Guaranteeing payrolls are processed timely and accurately
Processing new hires, changes, deductions, etc. for your clients
Service Desk Tier 1 Support Specialist
By Insight Global At United States
1-2 Years of IT Call Center, Service Desk, OR help desk
Provide support within applications and infrastructure by troubleshooting, researching, and resolving business issues
Grab tickets through Service Now
Password Resets for internal team members
Basic troubleshooting for Teams, Microsoft Apps, Computers, Wi-Fi, phones, etc.
Implementation Specialist Tier 1 Jobs
By Entrinsik, Inc. At Raleigh, NC, United States
Additional Preferred Skills And Experience
Strong communication and problem-solving skills
Experience with Windows and Linux operating systems
Experience with HTML and JavaScript or similar OOP language
Experience with the Ellucian Colleague schema
Provide technical support to our customers via phone, email, and/or web meetings in a prompt & professional manner.
Service Support Analyst - Tier 1
By PBS Systems At Arlington, TX, United States
Effective time management & organization skills.
Identify opportunities to drive process improvements that positively impact the client’s experience.
Develop knowledge and understanding of our software and the supporting infrastructure.
Achieve program certification within your primary group within 6 months and additional program certification/s within 18 months.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing.
Strong decision making and analytical abilities.
Tier 1 Helpdesk Support Resource
By INFOLOB Global, Inc. At Harrisburg, PA, United States
EDUCATION AND EXPERIENCE Minimum Qualifications:
Strong excellent written and verbal communication skills.
Position: Tier 1 Helpdesk Support Resource
Duration: 6 Months Contract to Hire
Troubleshoot issues, by asking clarifying questions to discover underlying causes of concern. Escalate issues as appropriate.
Maintain call ownership and provide regular and continuing communication with customer(s) until resolutions are reached.
Customer Support Specialist - Tier Ii – Swing/Night/Weekend Shifts
By Hypori At Austin, TX, United States
Bachelors degree in computer science, information technology, or a similar field or an equivalent combination of education and experience
Advanced knowledge of help desk software and remote-access systems
Provide support through the customer support system, over the phone, or via remote access for both on premise and cloud environments
Must have an Information Assurance Technical (IAT) Level 2 (i.e., CCNA Security, CySA+, GICSP, GSEC, Security+, CND, SSCP) certification or higher
3+ years of experience working as a Customer Support Specialist
Strong working knowledge of computer office applications, and operating systems. (Linux, Android, and cloud solutions preferred)
Customer Support Specialist - Tier I – Swing/Night/Weekend Shifts
By Hypori At Austin, TX, United States
An associates degree in computer science or related field or an equivalent combination of education and experience.
Respond to queries on the phone, via email, or through remote access.
At least 1 year experience working as a Customer Support Specialist.
A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
Player Support - Tier 1
By PTW At Maryland City, MD, United States
This position will be fully remote, requiring a working computer and internet connection.**
1-3 years of Technical Support Customer Service experience - experience in a high-volume contact center a plus!
Solid working knowledge of computers, technical hardware, software, gaming consoles, and networks.
Exceptional written and verbal communication skills.
Exceptional soft skills and the ability to show empathy.
Strong work ethic, multi-tasking skills, and adaptability.
Call Specialist Supervisor ~ Tier 1 - Remote | Wfh
By Get.It Recruit - Administrative At Atlanta, GA, United States

We are seeking a dynamic and compassionate Tier 1 Call Specialist Supervisor to join our team! In this role, you will oversee and support our Tier 1 Call Specialists in providing exceptional ...

Customer Support Specialist - Tier I - Swing/Night/Weekend Shifts
By Hypori At Austin, TX, United States
An associates degree in computer science or related field or an equivalent combination of education and experience.
Respond to queries on the phone, via email, or through remote access.
At least 1 year experience working as a Customer Support Specialist.
A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
Customer Support Specialist - Tier Ii - Swing/Night/Weekend Shifts
By Hypori At Austin, TX, United States
Bachelors degree in computer science, information technology, or a similar field or an equivalent combination of education and experience
Advanced knowledge of help desk software and remote-access systems
Provide support through the customer support system, over the phone, or via remote access for both on premise and cloud environments
Must have an Information Assurance Technical (IAT) Level 2 (i.e., CCNA Security, CySA+, GICSP, GSEC, Security+, CND, SSCP) certification or higher
3+ years of experience working as a Customer Support Specialist
Strong working knowledge of computer office applications, and operating systems. (Linux, Android, and cloud solutions preferred)
It Support Technician (Tier 1)
By Cohen Law Group At Maitland, FL, United States
Must have experience in a professional environment in Group policy management and active directory administrative.
Primary focus will be on day-to-day operations, desktop support, helpdesk, and data management
1-2 years of database, network administration, or system administration experience in a working role
Strong knowledge of systems and networking software, hardware, and networking protocols
Previous hands-on experience in a professional environment in server and desktop networks and Windows operating systems
Excellent communication skills (oral and written) required
Tier 1 Customer Support -(Part-Time Contractor)- Remote
By ExecOnline At United States
Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings
1-3 years of work experience, preferably with a SaaS company or a product/technology division
Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences
Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
Tier 1 Support Technician Jobs
By The Bowen Group At Chantilly, VA, United States
Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following:
Navigate a knowledge base to locate appropriate answers to user's questions.
Education: Bachelor's or Master's degree in computer science or related field.
Work Experience: Three to ten years of experience in a help desk or other technical customer service setting.
Principles and methods for offering products or services.
This is an IAT Level I position which requires one of the following certifications:
Customer Support Specialist - Tier 1 Product Support
By MATRIX Resources At Atlanta, GA, United States
Answer help desk calls and emails to resolve customer problems related to products and experiences.
Ensure the quick response or need for escalation to provide a positive Customer Experience aligned with the company's Core Values.
Maintain and update the customer product knowledge base and training tools/materials.
Excellent communication skills both written and verbal.
Product and/or application support experience
Experience effectively presenting and training customers
Tier 1 Support Specialist Jobs
By PuzzleHR At Wiscasset, ME, United States
A positive attitude and excellent communication skills are essential.
Customer service experience. Phone experience is a plus.
Microsoft suite experience and ability to learn our CRM System.
Answer incoming customer calls for a customer base of 12k+
Follow up with customers as needed.
Review daily alarm activity reports.
Customer Support Specialist 1 Jobs
By Intercom At Chicago, IL, United States
Excellent communication and writing skills, alongside great problem solving abilities
Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
Ambition, eagerness and the will to learn and improve upon your own skills
Previous experience in a troubleshooting environment
Owning customer communications and issues from initial contact until resolution
Passion for talking to customers, paired with a genuine interest in technology
Tier 1 Technical Support Representative
By Eptura At United States
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Tier 1 Helpdesk Specialist Jobs
By Insight Global At Fairfax, VA, United States
-2+ years of client facing IT experience
-Experience troubleshooting password resets, creating/editing user accounts with Active Directory
-Familiarity with basic troubleshooting Citrix or VMware & remote desktop applications
-Ticketing system experience, preferably ServiceNow
-Comfortable going on-site 5 days a week, M-F 8-5

Are you looking for an exciting opportunity to join a dynamic IT Support team? We are looking for a Tier 2 IT Support Specialist to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving complex technical issues, providing technical guidance and support, and ensuring customer satisfaction. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

Overview:

Tier 2 IT Support Specialists provide technical support to customers and employees. They troubleshoot hardware and software issues, provide technical advice, and help users with their IT needs. They are responsible for maintaining and troubleshooting computer systems, networks, and software applications.

How To Become an Tier 2 It Support Specialist:

To become an Tier 2 IT Support Specialist, you will need to have a degree in computer science or a related field. You should also have experience in customer service, troubleshooting, and problem solving. Additionally, you should have strong communication and interpersonal skills.

Tier 2 It Support Specialist Skills:

• Technical expertise in hardware and software
• Knowledge of computer networks and systems
• Excellent customer service and communication skills
• Ability to troubleshoot and solve problems quickly
• Ability to work independently and as part of a team
• Knowledge of IT security protocols

What is Tier 2 It Support Specialist Knowledge?

• Knowledge of operating systems, such as Windows, Mac OS, and Linux
• Knowledge of computer networks and systems
• Knowledge of computer hardware and software
• Knowledge of IT security protocols
• Knowledge of customer service principles

What is Tier 2 It Support Specialist Responsibilities?

• Troubleshoot hardware and software issues
• Provide technical advice and assistance to customers and employees
• Install and configure computer systems, networks, and software applications
• Monitor and maintain computer systems and networks
• Respond to customer inquiries and requests
• Maintain records of customer interactions

What is Tier 2 It Support Specialist Experience?

• Previous experience in customer service
• Previous experience in IT support
• Previous experience in troubleshooting and problem solving
• Previous experience in computer systems and networks

What is Tier 2 It Support Specialist Qualifications?

• Degree in computer science or a related field
• Certification in IT support or related field
• Knowledge of computer hardware and software
• Knowledge of computer networks and systems
• Knowledge of IT security protocols

Tier 2 It Support Specialist Education:

• Bachelor’s degree in computer science or a related field
• Certification in IT support or related field
• Training in customer service principles
What tools help Tier 2 It Support Specialist work better?
• Remote desktop software
• Network monitoring tools
• Automation tools
• Help desk software
• Knowledge base software
Good tips to help Tier 2 It Support Specialist do more effectively?
• Stay up to date with the latest technology and trends.
• Develop strong problem-solving skills.
• Develop strong communication and interpersonal skills.
• Be organized and detail-oriented.
• Be proactive in finding solutions to customer issues.
Common Tier 2 It Support Specialist interview questions?
• What experience do you have in IT support?
• How do you handle customer inquiries and requests?
• What is your experience with troubleshooting and problem solving?
• What is your experience with computer systems and networks?
• How do you stay up to date with the latest technology and trends?