Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Customer Success Specialist Jobs
Recruited by Dave Creek Media 7 months ago
Address Conway, AR, United States
Customer Success Manager, Shared Success (Remote)
Recruited by Drata 7 months ago
Address United States
Product Customer Success Manager
Recruited by NICE 7 months ago
Address United States
Customer Success Representative (Renewals)
Recruited by IT Motives 8 months ago
Address United States
Remote Manager Of Customer Success ($80000.00 - $90000.00 / Year)
Recruited by Talentify.io 8 months ago
Address United States
Associate Manager - Customer Success Engineer - Remote
Recruited by Duck Creek Technologies 8 months ago
Address United States
Erp Project And Customer Success Manager
Recruited by ProScope for NetSuite 8 months ago
Address United States
Customer Success Manager (Remote) ($90000.00 - $100000.00 / Year)
Recruited by Talentify.io 8 months ago
Address United States
Senior Director Of Sales, Mid-Market
Recruited by Huntress 8 months ago
Address United States
Remote - Manager Of Customer Success ($100000.00 - $110000.00 / Year)
Recruited by Talentify.io 8 months ago
Address United States
Customer Success Manager (Remote) ($90000.00 - $110000.00 / Year)
Recruited by Talentify.io 8 months ago
Address United States
It Manager, Mid-Atlantic Jobs
Recruited by AKA Hotels+Hotel Residences 8 months ago
Address Washington DC-Baltimore Area, United States
Customer Success Executive - Remote ($85000.00 - $167300.00 / Year)
Recruited by Talentify.io 8 months ago
Address United States
Program Manager, Customer Success
Recruited by brightwheel 8 months ago
Address United States
Team Program Account Manager, Canada East And Mid Atlantic Us
Recruited by lululemon 8 months ago
Address United States
(Us) Customer Success Manager - Enterprise
Recruited by PointClickCare 8 months ago
Address United States
Customer Success Manager - Saas Security
Recruited by Hub-scale 8 months ago
Address United States
Market Renewable Executive Jobs
Recruited by Americus Energy 8 months ago
Address United States
Customer Success Manager - Workvivo
Recruited by Zoom 8 months ago
Address United States
Sr Customer Success Manager
Recruited by Basis Technologies 8 months ago
Address United States
Sr. Manager Customer Success
Recruited by Milestone Inc 8 months ago
Address United States
Customer Success Manager I
Recruited by Payscale 8 months ago
Address United States
Customer Success Manager, Mid-Market
Company | Customer.io |
Address | United States |
Employment type | CONTRACTOR |
Salary | |
Category | Software Development |
Expires | 2023-07-17 |
Posted at | 10 months ago |
Hi, I'm Shannon, the Director of Customer Success at Customer.io . We're looking for Customer Success Managers to join our growing team.
- Transition calls with key stakeholders to outline the general onboarding plan and timetable
- Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement, and follow through with their messaging goals
- Assessing the customer’s plan for growth, and keeping them on a good path to renewing their agreement with us each year
- Setting up our contracts team for success with said renewals
- Following up with customers :1x/month after the onboarding process is complete
- Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters
- Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and receive help from TS, Product, and Engineering to solve problems
- You’re curious and enjoy learning about different businesses and industries
- You enjoy solving problems independently but aren’t afraid to ask for help or collaboration when you need to
- You’ve got a thirst for knowledge, and are keen to understand our app
- You’re calm under stress and not easily rattled
- Creative problem solver who can understand the customer problem and find the best solution regardless of what the customer is asking for
- We often find ourselves in situations like this: A customer completed their integration with Customer.io. They want to create a complex, time-sensitive campaign but their engineers are unavailable to help the marketer interpret their data for setting up this campaign. How do you help them?
- You’re excited at the prospect of joining a quickly growing and evolving team and having an impact on the development of our Customer Success program
- You’ve worked in a company doing customer success or another customer-facing role
- You have experience communicating with software developers in a technical capacity
- Bonus points: You’ve been responsible for designing lifecycle messages
- You’re opinionated about customer experience for a business and in general. In order to give strategic advice to customers, you should have well-formed opinions!
- You have a background in SaaS
- We are prioritizing candidates that are in the Americas timezones
- 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
- Learning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills
- 16 weeks paid parental leave - for birth, adoption, or foster care
- Internet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plans
- 100% medical, dental, vision, and supplemental insurance for you and your dependents
- Flexible schedule, work anywhere you want! - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want
- Opportunities to meet in-person with your peers throughout the year
- Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- Home office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best work
- Health and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
- 1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you choose
- Co-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environment
- Approximately one week to learn a little more about our product and prepare for a mock customer call
- 45-minute mock customer call + feedback with potential team members
- 30-minute video call with Maria, our Recruiter
- 45-minute video call with Shannon, Director of Customer Success
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago