The Customer Service Representative I delivers a legendary Customer Experience while providing solutions and referrals for TD products and services to new and existing Customers.

• Makes quality referrals to appropriate partners
• Performs a broad range of tasks of varying complexity and scope
• Conducts needs-based conversations and offers financial solutions to meet our Customers' needs
• Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
• Originates loan applications, prepares documents and conducts loan closings
• Responsible for making sound decisions and timely problem resolution
• Opens accounts and related services
• Responsible for meeting individual performance metrics
• Proactively reaches out to Customers to deepen relationships through needs-based conversations
• Participates in opening and closing Store procedures

• 1+ years of related experience required
• Sound judgment in decision making and problem solving
• Teller experience (Preferred)
• Superior Customer Service skills
• Demonstrated ability to work independently and within deadlines
• Proficient in Microsoft Office
• Strong organizational skills to handle multiple tasks in a fast-paced environment
• Demonstrated ability to schedule and prioritize work
• High School diploma or GED
• Notary License (Preferred)
• Excellent communication skills with ability to be concise, clear and consistent

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.