Customer Service Representative Jobs

Pay Rate: $ 19.00 / hour
We have partnered with a large manufacturing company in the Monroe, NJ area to provide them with a Customer Service Representative (Remote). Please review the below description and let us know if you are interested.
Prioritized Must Have Skills For The Customer Service Representative
#1. 2+ years client service experience
#2. Excellent language skills and the ability to interact effectively via telephone.
#3. Strong written and verbal communication skills
#4. Strong PowerPoint and Microsoft Office skills including Excel, Teams, Outlook, Word
Responsibilities Of The Customer Service Representative
Provide our customers with exceptional customer service. Perform all responsibilities associated with answering incoming calls, processing orders and returns, handling product inquiries and addressing customer inquiries and complaints.
Essential Duties And Responsibilities

• Process returns, credits, and debit adjustments
• Research, resolve, and track customer issues regarding services failures, disputed invoices, incorrect shipments, etc.
• Follow established policies and procedures.
• Understand alternative solutions to communicate them to help resolve customer challenges and issues
• Respond to a wide variety of customer inquiries ranging from simple to complex, including requests for order status information on orders received via phone, email, fax, EDI, or Web.
• Determine inventory availability and plan & coordinate product shipments based on customer priority and urgency.
• Participate on projects and take ownership of special program areas within customer service as assigned.
• Communicate effectively using Microsoft Teams
• Inform sales representatives of important issues affecting their accounts (credit holds, limited product availability, etc.)
• Required to have the ability to work from home remotely. Computer and phone equipment will be provided by Bracco Diagnostics Inc. (excluding internet access)
• Maintain knowledge of company products and services offered
• Process orders received via phone, email and fax from customers and sales representatives.
• Coordinate paperwork and workflow associated with customer orders, special requests, and exceptions.

Core Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exceptional Performance Make a Difference Excellent written and verbal skills. High level of accuracy with close attention to detail and excellent proof-reading skills. Well organized, able to establish priorities, meet deadlines, manage multiple projects and function with minimal supervision. Takes ownership and personal responsibility to achieve results.
Live Innovation Believe in the Possibilities A "can-do" team player that is passionate about the business and has a strong desire to continuously improve performance and service. Challenges the status quo. Ability to determine and implement corrective measures for controlling data discrepancies.
Customer Satisfaction Pursue it with Passion - Ability to respond effectively and quickly to customer needs and issues. Proactive and creative techniques in solving operational problems. Anticipates customer needs and provides responsive solutions.
Special Treatment Everyone Deserves It Treats others, customers and partners with honesty, integrity and respect. Individual sets short and long-term goals for ongoing professional development.
Requirements Of The Customer Service Representative

• Excellent language skills and the ability to interact effectively via telephone.
• Strong PowerPoint and Microsoft Office skills including Excel, Teams, Outlook, Word
• Excellent attention to detail and high degree of accuracy and consistency
• High School Diploma or GED required with some college preferred.
• Strong written and verbal communication skills
• 2+ years client service experience

Other Key Requirements

• This position is a remote position with a requirement to come to the Home Office located in Monroe Township, NJ as needed (10% or less). Candidate must have a reliable high-speed internet connection and a quiet place to work and speak to customers via phone.
• 2 years contract
• Phone and computer equipment will be provided

About Relevante, Inc. the Recruiting Firm Representing the Client for this Job
Relevante is an accounting & technology direct hire recruiting and contract staffing firm. We help our Clients identify and recruit the best talent in the market and help our candidates win engaging and enriching jobs. Our Clients are some of the best companies to work for among F1000 and emerging fast growth companies in the region. Relevante has been consistently ranked as a fast growth company and one of the largest recruiting, accounting, and management consulting firms in the Philadelphia region. To stay connected with our network, please follow us on LinkedIn https://www.linkedin.com/company/relevante.