Customer Service Representative Jobs

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

• Send Pre and Post logs to clients as requested
• Assist traffic with locating instructions and other campaign materials
• Work closely with various levels of management and staff within marketing, sales, programming, and finance departments at stations
• Regularly check coding on TP/high-profile events for accuracy
• Execute broadcast and digital order entry
• Support stations/regions efforts to drive revenue and deliver customer service both internally and with clients
• Post flight invoice maintenance, adjustments, edits as necessary
• Perform order maintenance throughout campaign flight
• Communicate and confirm all order changes or makegoods to buying agency
• Coordinate with agency and station/regions account managers to resolve any billing discrepancies
• Send preempt reports to station/regions account managers

Qualifications

Qualifications/Requirements:

• Must have unrestricted work authorization to work in the United States
• Minimum 1 year of experience in sales support or sales operations with working knowledge in broadcast traffic and sales order systems
• Bachelors degree
• Interested candidate must submit resume/CV through www.nbcunicareers.com to be considered.
• Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program
• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.
• Must be 18 years or older
• Bilingual-English/Spanish preferred

Desired Characteristics

• Knowledge of Wide Orbit Traffic, Wide Orbit Sales, WO Connect
• Knowledge of basic Microsoft Applications: Excel, Word, PowerPoint, and Outlook
• Strong interpersonal skills/team oriented with a positive attitude
• Ability to work in a fast paced, high-pressure environment
• High level organizational skills - must possess the ability to manage multiple priorities with confidence and balance
• Strong verbal & written communication skills
• Creative thinker with a strategic and business-oriented mindset towards problem solving

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $50,000 - $65,000.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.