Customer Service Representative Jobs

• Be part of Berkshire Hathaway Inc., one of the world’s most admired companies
• Generous vacation and sick time
• Discover opportunities to advance your career
• Every 5 years employees receive a generous monetary award to be used toward a vacation!
• 401K with company match and profit sharing
• Closed on all major holidays
• Tuition reimbursement after six months of employment
• Work life balance schedule- No Nights or Weekends!
• Healthcare benefits begin on your first day of employment

The Customer Service Representative is responsible for communicating over the phone with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to Berkshire Hathaway GUARD Insurance Companies' products and services.

The Customer Service Representative:

• Checks voice mails, Customer Service Requests, and Policy Service Center Requests at scheduled times
• Utilizes GUARD Insurance Group System Software, Internet, and Agency Service Center to answer caller requests by accessing the appropriate information from the system
• Answers customers’ questions and if unable to answer their questions, direct them to the appropriate person
• Utilizes the Department Procedure Manual as appropriate
• Intakes new claims calls and enters the information using proper spelling, grammar, and punctuation

Some of the highlights of working in our call center are:

• No Sales!! All calls are service based
• No weekends
• We’re closed all major holidays

• Excellent oral and written communication skills
• Ability to multitask
• Minimum of a high school diploma or the equivalent and previous customer service, telephone, or related experience is required
• Proficient use of a computer
• Attention to detail and accuracy are essential for this role